Ridown Group Interview Questions and Answers

Expected CTC depends on candidate's experience, skills, and industry standards.

• Expected CTC can vary based on the candidate's level of experience in customer support roles.

• Industry standards and company budget also play a role in determining the expected CTC.

• Candidates can research average salaries for Customer Support Executives in their location to get an idea of the expected CTC.

I have 5 years of experience in customer support roles, including handling inquiries, resolving issues, and providing excellent service.

• 5 years of experience in customer support roles

• Handled inquiries and resolved issues

• Provided excellent customer service

• Experience with CRM systems and ticketing platforms

The last CTC was $100,000 per year.

• The last CTC was $100,000 per year.

• CTC stands for Cost to Company and refers to the total salary package of an employee including all benefits and perks.

• It is important to know the last CTC of a candidate to understand their salary expectations and previous compensation.

• Employers often ask for the last CTC during interviews to gauge the candidate's salary history and negotiation skill

I worked as a Technical Specialist at a software company, where I was responsible for troubleshooting and resolving technical issues for clients.

• Provided technical support to clients via phone, email, and remote desktop

• Diagnosed and resolved software and hardware issues

• Collaborated with the development team to implement solutions and updates

• Trained clients on how to use new software features

• Documented troubleshooting s