Rgvn North East Microfinance Interview Questions and Answers

Q1. Self Introduction
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Q2. Qualification and experiences
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Q3. How you get to know about allianz
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I learned about Allianz through online research and recommendations from friends in the insurance industry.
• Researched insurance companies online

• Received recommendations from friends in the insurance industry

• Noticed Allianz's presence in the market through advertisements or sponsorships
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Q4. Previous BPO will be a add on if you have any experience
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Q5. How soon you can join allianz
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I can join Allianz within 2 weeks of receiving a formal offer.
• I am currently serving a notice period of 2 weeks at my current job.

• I am available to start immediately after my notice period ends.

• I am excited about the opportunity to join Allianz and contribute to the team.
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Q1. Self introduction
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Q2. About previous company experiences, job role and responsibilities we have performed
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Q3. It will be a friendly conversation just to see how good you can communicate
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Q4. Tell me about any challenging situation you have faced in your previous job and how you handled it
Ans. 
I faced a challenging situation when a customer was unhappy with our service and demanded a refund.
• Remained calm and listened to the customer's concerns

• Apologized for the inconvenience and assured them that their issue would be resolved

• Offered a refund or alternative solution to satisfy the customer

• Followed up with the customer to ensure their satisfaction
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Q5. Tell me about any funny incident which you can recall now
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During a team meeting, a colleague accidentally played a funny video instead of a presentation.
• Colleague mistakenly played a cat video instead of the quarterly report

• Everyone burst out laughing, including the manager

• Colleague was embarrassed but we all had a good laugh about it
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Q6. Any insurance experience will be an add on
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Q7. If you get selected how long you will be with allianz
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I plan to stay with Allianz for the long term, as I am committed to growing with the company and contributing to its success.
• I see myself building a career at Allianz and advancing within the company over the years.

• I am excited about the opportunities for growth and development that Allianz offers.

• I believe in the company's values and vision, and I am eager to be a part of its future success.
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Q8. Next 5 year plan about your future goals
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My next 5-year plan includes advancing to a managerial role, completing a certification program, and enhancing my leadership skills.
• Advance to a managerial role within the customer service department

• Complete a certification program in customer service management

• Enhance leadership skills through training and mentorship opportunities
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Q9. Strength and weakness
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Q10. Passion and area of interest
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Q11. Are you comfortable in night and rotational shift
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Yes, I am comfortable with night and rotational shifts.
• I have previous experience working in night shifts and rotating schedules.

• I am adaptable and can easily adjust my sleep patterns to accommodate different shifts.

• I understand the importance of providing customer service round the clock and am willing to work in shifts to meet customer needs.
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Q12. Do you have any questions for the interviwer
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Q1. L1 Manager Round Basic Question about Previous JOB & Task and your achivements & check fit Role
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Q1. L2 Manager Round Technical about Insurance & Business Understanding about Data & Fitment Check along with Grooming .
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Q1. HR Round & Fitment & Salary Releated .
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After 3 sections of aptitude, English and core subjects, there were two coding problems both based on string one was easy and other was medium.

Q1. Explain the projects in your resume
Ans. 
Developed a web-based project management tool for tracking tasks and deadlines
• Utilized HTML, CSS, JavaScript for front-end development

• Used PHP and MySQL for back-end functionality

• Implemented user authentication and authorization features

• Integrated calendar and notification system for task reminders
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Q2. Explain the backend side of your project
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The backend of my project is responsible for handling server-side logic and data processing.
• Implemented RESTful APIs for communication between frontend and backend

• Used Node.js and Express for server-side scripting

• Utilized MongoDB for database management

• Implemented authentication and authorization using JWT tokens
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Q3. How did you implement concepts of OOP in your projects
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I implemented concepts of OOP in my projects by creating classes, objects, inheritance, encapsulation, and polymorphism.
• Used classes to represent real-world entities

• Implemented inheritance to reuse code and create a hierarchy of classes

• Utilized encapsulation to hide data and restrict access to it

• Applied polymorphism to allow objects of different classes to be treated as objects of a common superclass
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Q4. How to handle duplicate entries in the database
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Duplicate entries in the database can be handled by using unique constraints, deduplication scripts, or merging duplicate records.
• Use unique constraints in the database schema to prevent duplicate entries.

• Implement deduplication scripts to regularly scan and remove duplicate records.

• Merge duplicate records by updating one record with the information from the other duplicate record.
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Q5. Write a code to tell whether a string is palindrome or not
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Code to check if a string is a palindrome or not
• Create a function that takes a string as input

• Remove all non-alphanumeric characters and convert to lowercase

• Compare the string with its reverse to check if it's a palindrome
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Q1. No Questions. Typing - Screen manipulation
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Q2. Finding information using provided sources
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Q1. Tell me about a time when you had to utilize multiple applications in order to process a claim.
Ans. 
I had to utilize multiple applications to process a claim for a customer who had both auto and home insurance policies.
• I accessed the auto insurance system to verify coverage and details of the claim.

• I then logged into the home insurance system to gather information on the property and any relevant policies.

• I used a claims processing software to input and track the details of the claim across both policies.

• I communicat...read more
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Q2. Are you willing to work occasional overtime when needed?
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Yes, I am willing to work occasional overtime when needed.
• I understand the importance of meeting deadlines and am willing to put in extra hours when necessary

• I have previous experience working overtime and have been able to successfully manage my time and workload

• I am committed to the success of the team and am willing to go above and beyond to ensure tasks are completed on time
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Q1. Reimbursement claim Check delay reason Check intimation Check diagnosis Check claim form Check member id and patient id Check final bill and discharge summary Check payment receipt Check all investig...read more
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Q2. Cashless claim Check intimation Check diagnosis Check policy coverage Check all claims documents (claim form discharge summary final bill breakup check tariff Check check capping Check mou discount ...read more
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Q1. Tell me about yourself
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Q2. What is your higher qualifications
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Q1. About new area working
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Q2. About team handling
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Q1. About negative points
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Q2. About future ambitions
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