Revolut Payment Specialist Interview Questions and Answers

Genral english communication

Q1. Past experience
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Q2. Kpi of cs associate
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Key Performance Indicators (KPIs) of a Customer Service Associate typically include metrics like customer satisfaction, response time, resolution rate, and quality of service.
• Customer satisfaction score (CSAT)

• Average response time to customer inquiries

• Resolution rate of customer issues

• Quality of service metrics such as first call resolution rate or Net Promoter Score (NPS)
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Q1. Written and speaking skill test
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Q2. Typing speed with grammatical error
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