R.H.D.L - A BPO UNIT BPO 1 Interview Questions and Answers

A router is a device that connects multiple networks and directs traffic between them, while a modem is a device that connects a computer or network to the internet.

• A router is used to create and manage a local area network (LAN) by directing data packets between devices.

• A modem is used to connect a computer or network to an internet service provider (ISP) to access the internet.

• Routers can be wired or wireless, while ...read more

To upsell the same service to a customer, focus on highlighting the additional benefits and features, offering discounts or promotions, and providing personalized recommendations.

• Emphasize the added value and benefits of the upgraded service.

• Offer discounts or promotions to incentivize the customer to upgrade.

• Provide personalized recommendations based on the customer's usage and needs.

• Highlight any new features or impr...read more

Overage charges refer to additional fees charged for exceeding a set limit or quota.

• Overage charges are common in telecommunications and internet service provider contracts.

• For example, a mobile phone plan may have a set limit on data usage, and any usage beyond that limit may result in overage charges.

• Overage charges can also apply to credit cards, where exceeding the credit limit can result in additional fees.

• These c...read more

As for as my family background is concand.

I have four members in my family. 

I am the eldest one. 

My father is a farmer and my mother is a house maker