QNet Non Voice Customer Care Executive Interview Questions and Answers

Sales of credit cards can be done through various channels such as online, in-person, or over the phone.

• Credit card sales require knowledge of the product and its benefits

• Identify potential customers and their needs

• Offer incentives such as sign-up bonuses or rewards programs

• Provide clear and concise information about fees and interest rates

• Ensure compliance with regulations and company policies

• Follow up with customers ...read more

Handling customers requires active listening, empathy, and problem-solving skills.

• Listen actively to understand their needs and concerns

• Show empathy and understanding towards their situation

• Provide solutions to their problems and offer alternatives

• Maintain a positive attitude and be patient

• Follow up with them to ensure their satisfaction

Using a credit card is simple and convenient.

• Swipe or insert the card into the card reader

• Enter the amount to be charged

• Sign the receipt or enter your PIN

• Make sure to pay off the balance on time to avoid interest charges

• Protect your card and personal information from fraud

Taking benefit from customers is unethical and not recommended in sales.

• Sales should focus on providing value to customers

• Building long-term relationships with customers is more important than short-term gains

• Offering personalized solutions to customers can increase their satisfaction and loyalty

• Providing excellent customer service can lead to positive word-of-mouth and referrals

• Being transparent and honest with custom...read more

I am a highly motivated sales professional with a proven track record of exceeding targets and building strong relationships with clients.

• I have over 5 years of experience in sales, with a focus on B2B sales.

• I am skilled in identifying and pursuing new business opportunities.

• I have a strong ability to build and maintain relationships with clients, resulting in high levels of customer satisfaction and repeat business.

• I ...read more

I would treat you with respect, attentiveness, and a focus on meeting your needs and exceeding your expectations.

• I would listen carefully to your needs and concerns

• I would provide clear and accurate information about our products or services

• I would be responsive and available to answer any questions or address any issues

• I would strive to build a relationship of trust and mutual benefit

• I would go above and beyond to ens...read more

SBI Card is a credit card issued by SBI Cards and Payment Services Private Limited, a subsidiary of State Bank of India.

• SBI Card offers a wide range of credit cards to suit different needs and lifestyles.

• It provides various benefits such as reward points, cashback, discounts, and offers on shopping, dining, travel, and more.

• SBI Card also has tie-ups with various brands and merchants to provide exclusive deals and privi...read more

I will highlight the benefits of having a credit card and tailor the offer to the customer's needs.

• Explain the rewards and cashback programs offered by the credit card

• Highlight the convenience of not carrying cash and the security features of the card

• Tailor the offer to the customer's spending habits and lifestyle

• Address any concerns or objections the customer may have

• Provide excellent customer service and follow up wi