Prodapt BSS Engineer Interview Questions and Answers

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities

Networking is the practice of connecting computers and other devices to share resources and communicate with each other.

• Networking involves the use of hardware devices like routers, switches, and cables to create a network.

• It also includes the use of software protocols like TCP/IP to enable communication between devices.

• Networking allows for sharing resources such as files, printers, and internet connections among conn...read more

Hardware refers to the physical components of a computer system that can be touched and seen.

• Includes components like CPU, motherboard, RAM, hard drive, graphics card, etc.

• Responsible for processing data and executing instructions.

• Examples: keyboard, mouse, monitor, printer.

A domain is a network of computers and devices that are managed as a single entity.

• A domain is a collection of computers and devices that share a common security and administration policy.

• A domain controller is a server that manages the security and authentication of users and computers in the domain.

• To add a system to a domain, the system must be configured to use the domain controller as its primary DNS server and th...read more

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to specific users ...read more

The interview questions cover a wide range of topics including Active Directory, DNS, RAM, ROM, OSI model, networking devices, LAN/WAN/MAN/PAN troubleshooting, Outlook and Lotus Notes configuration, data backup and recovery, BSOD troubleshooting, and command prompt basics.

• Active Directory is a Microsoft service that manages network resources and user accounts.

• DNS server translates domain names into IP addresses.

• RAM is ...read more