PRO Unlimited CSR Executive Interview Questions and Answers

Commucation questions verbal , non verbal , logicam

Q1. Self intro , skype call
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Q1. Chat reply testing
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Q1. Tell me about your responsibilities at previous company
Ans. 
Managed recruitment, employee relations, and training programs at previous company.
• Led recruitment efforts to hire top talent for various departments

• Handled employee relations issues and conflict resolution

• Developed and implemented training programs to enhance employee skills

• Collaborated with department heads to identify staffing needs and create job descriptions
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Q2. Scope of work handled
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Q1. Give an example of a grievance you have handled
Ans. 
Handled a grievance regarding unfair treatment in the workplace
• Received complaint from employee about unequal treatment by supervisor

• Conducted investigation by interviewing both parties and reviewing relevant documents

• Mediated discussion between employee and supervisor to address concerns and find resolution

• Implemented new policies to prevent similar grievances in the future
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Q2. PF and ESI Contributions
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Q3. Basic Salary Structure bifurcation
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Q4. Do yo have any knowledge of Performance Management System
Ans. 
Performance Management System involves setting goals, monitoring progress, providing feedback, and evaluating performance.
• Performance Management System is a process that helps organizations to improve the performance of employees through goal setting, continuous monitoring, feedback, and evaluation.

• It involves setting clear and specific goals for employees to achieve.

• Regular monitoring of progress towards those goals i...read more
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Q5. How to measure employee engagement
Ans. 
Employee engagement can be measured through surveys, feedback, retention rates, productivity levels, and participation in company events.
• Conduct regular surveys to gather feedback from employees on their level of engagement

• Track retention rates to see if employees are staying with the company long-term

• Monitor productivity levels to assess how engaged employees are in their work

• Observe participation in company events an
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Written assignment related business development process. Read more and more about process, clear with funds in BD profile. Set points for answer. Be fluent in communication, go through videos, theory, etc.
Please go through company website before going for the interview.

Q1. Salary expectation, notice period, etc.
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Q2. Why you want to join this org?
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