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Positiwise Software

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4.6

based on 9 Reviews

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Positiwise Software Customer Service Executive Interview Questions and Answers

Updated 17 May 2023

Positiwise Software Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 17 May 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Share your Past experience, work gap, skills obtained ?
  • Ans. Shared last experience with achievements, reason for work gap, skills I learned with past companies
    • Answered Anonymously
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about your work experience and how your gained skills will be helpful for your job?
    • Add your answer
  • Q2. Past experience shared and about skills usefulness for the current job role
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand your past experience and most important what did you learned ..even if it small skill you earned , own it and share it and make it relevant for current job role

Top trending discussions

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
Got a question about Positiwise Software?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
    • View 1 more answer
  • Q2. Why you want to join tech Mahindra
    • Add your answer
  • Q3. What's your memorable day of your life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 6 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
    • Add your answer
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self ???
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

    • Answered by AI
    View 4 more answers
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

    • Answered by AI
    Add your answer
  • Q3. What were you doing in the past?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. (1) Normal intro ... (2)Prepare any topic like favorite trip and Delhi metro
    • Add your answer
  • Q2. Tell me about your hobbies
    • Add your answer
  • Q3. Tell me about your strength
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - During the interview always be confident in first round Or in time of introducing yourself because if you give your first round in proper way and within fluency then definitely your interviewers will show intrest towards you for second round never be hesitate in very first round of interview.
And we always need to know about the company for which we are going to introducing ourselves.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Feb 2021

Interview Questionnaire 

1 Question

  • Q1. What is wipro
    • Add your answer

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 3 May 2021

Interview Questionnaire 

1 Question

  • Q1. How will you handle Customers
  • Ans. 

    I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

    • Actively listen to customers to understand their needs and concerns

    • Show empathy and understanding towards customers' situations

    • Provide prompt and effective solutions to address customers' issues

    • Maintain a positive and professional attitude throughout the interaction

    • Follow up wi

    • Answered by AI
    View 22 more answers

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Positiwise Software Interview FAQs

How many rounds are there in Positiwise Software Customer Service Executive interview?
Positiwise Software interview process usually has 3 rounds. The most common rounds in the Positiwise Software interview process are One-on-one Round and Resume Shortlist.

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Interview Questions for Popular Designations

Positiwise Software Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Positiwise Software Salaries in India
Customer Support Executive
3 salaries
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₹0 L/yr - ₹0 L/yr

Sr Customer Service Specialist
3 salaries
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₹0 L/yr - ₹0 L/yr

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