PMC Consultancy Operations Analyst Interview Questions and Answers

Q1. Why do you want to join in Wipro?
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Q1. Why do want to join in our company
Ans. I know Wipro technologies is one of the well known reputed company,so I want to join in this company to have good career growth
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Q1. Awesome interview
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Q2. Senior manager mukul great personality
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Q1. Action plan improvements bussiness related
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Q2. Profit and lose of renew
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Q1. What is the team size you are handling?
Ans. 
I am currently handling a team of 15 members.
• Team size: 15 members

• Responsible for overseeing daily operations and ensuring team productivity

• Assigning tasks, providing guidance, and resolving any issues within the team
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Q2. How will you handle if a user is not performing?
Ans. 
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
• Provide constructive feedback to the user regarding their performance issues

• Set clear expectations and goals for improvement

• Offer support and training to help the user improve

• Implement a performance improvement plan if necessary, with regular check-ins...read more
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Q1. Explain your KRAs?
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• Setting and achieving operational goals

• Ensuring smooth day-to-day operations

• Managing team performance and productivity

• Implementing process improvements

• Monitoring and analyzing key performance indicators (KPIs)
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Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
Ans. 
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
• Client's SLA is 99.9% uptime

• Communicate with client immediately if SLA is missed

• Investigate root cause of SLA miss

• Implement corrective actions to prevent future SLA misses
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Aptitude test is based on quantitative apptitude, English and computer

Q1. Mostly based on language you know
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Q2. Gave 1 small code to write
Ans. 
Write a small code to reverse a string in an array of strings
• Iterate through each string in the array

• Use built-in functions or write a custom function to reverse each string

• Store the reversed strings back in the array
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Q1. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

• Led cross-functional teams to improve workflow and increase productivity

• Strong analytical skills and ability to identify areas for improvement

• Excellent communication and leader
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Q2. Why should I hire you
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Was not worth the time and it had multiple rounds questions were out of sync

Q1. What is the budget estimate for a team?
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Q2. What do you know about Quality Audits?
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Q1. Mainly look for communication skills. Tell about yourself
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Q1. Why AJ Gallagher.
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Basic Quantitative and Verbal questions. Few logical reasoning questions too.

Q1. Questions around Project Management
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Q2. Past work experiences to demonstrate learning ability and flexibility to work with diverse range of people
Ans. 
I have demonstrated learning ability and flexibility through various work experiences.
• Successfully adapted to new software systems in previous roles

• Collaborated with team members from different departments to achieve project goals

• Handled challenging situations with clients by listening actively and finding solutions

• Participated in cross-functional teams to implement process improvements
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