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PC Solutions Senior Customer Support Engineer Interview Questions and Answers

Updated 12 Oct 2023

PC Solutions Senior Customer Support Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal Introduction
  • Ans. 

    Experienced Customer Support Engineer with a passion for solving complex technical issues and enhancing customer satisfaction.

    • Over 5 years of experience in customer support, specializing in technical troubleshooting.

    • Successfully resolved 95% of customer issues on the first call, improving overall customer satisfaction.

    • Led a team of support engineers to streamline processes, reducing response time by 30%.

    • Developed train...

  • Answered by AI
Round 3 - Technical 

(4 Questions)

  • Q1. Basic like troubleshooting, BSOD, Network related questions
  • Q2. What is BSOD & How it occurs.
  • Ans. 

    BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.

    • BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

    • It usually includes a specific error code and a message indicating the nature of the error.

    • BSOD can be caused by hardware failures, software issues, driver problems, o...

  • Answered by AI
  • Q3. How to resolve BSOD issue.
  • Ans. 

    BSOD issue can be resolved by troubleshooting hardware, software, drivers, and system updates.

    • Check for hardware issues such as faulty RAM or hard drive

    • Update drivers and software to the latest versions

    • Run Windows Update to ensure system is up to date

    • Check for malware or viruses that may be causing the issue

  • Answered by AI
  • Q4. How to start computer in Safe Mode.
  • Ans. 

    To start a computer in Safe Mode, you can use the F8 key during startup.

    • Restart the computer

    • Press the F8 key repeatedly before the Windows logo appears

    • Select 'Safe Mode' from the boot options menu

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident & Natural.

Skills evaluated in this interview

Interview questions from similar companies

Interview Preparation Tips

Round: Test
Experience: It was nice set of mixed bag questions each challenging your brain to scratch more and find the trick.
Tips: Be calm in solving the questions, Practice few tricks to solve

work,time,distance,number series problem etc. quickly to help save the

time.
Duration: 20 minuntes minutes
Total Questions: 25

Round: Resume Shortlist
Experience: I think resume played a important role in selection processes.
Tips: Make it simple and HIGHLIGHT your good work and experiences.Interviewer don't have time to go through whole crap what we write so basically focus on highlighting your achievements and internships.

Round: Group Discussion
Experience: People are dying to take the opportunity and speak.You will be facing a fish market in few cases, rest it is calm and everyone is given a chance to put forward there point.
Tips: Generally u have to decide which side of the boat u want to be on.

Either go against the topic or in favor whichever you are more

comfortable with.

College Name: IIT ROORKEE

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Interview Questionnaire 

18 Questions

  • Q1. Tell me about your yourself
  • Ans. 

    I am a detail-oriented business analyst with experience in data analysis and process improvement.

    • I have a Bachelor's degree in Business Administration

    • I have worked with various stakeholders to identify business needs and requirements

    • I am proficient in SQL and Excel for data analysis

    • I have experience in process improvement and project management

    • I am a strong communicator and collaborator

  • Answered by AI
  • Q2. Tell us about your training and internships
  • Ans. 

    I have completed a business analyst certification course and have interned at a software development company.

    • Completed a business analyst certification course from XYZ Institute

    • Interned at ABC Software Development Company for 6 months

    • Worked on requirement gathering, documentation and analysis for a project

    • Assisted senior business analysts in creating project plans and reports

  • Answered by AI
  • Q3. What is the role of Instrumentation Department? (my training)
  • Ans. 

    The Instrumentation Department is responsible for designing, installing, and maintaining control systems and instruments used in industrial processes.

    • Designing and implementing control systems for industrial processes

    • Installing and maintaining instruments used in industrial processes

    • Ensuring accuracy and reliability of instruments and control systems

    • Collaborating with other departments to optimize processes and improve...

  • Answered by AI
  • Q4. Why do you want to join Affine Analytics?
  • Ans. 

    I am excited to join Affine Analytics because of their reputation for delivering innovative solutions and their focus on employee growth.

    • Affine Analytics has a strong track record of delivering cutting-edge solutions to clients across industries.

    • I am impressed by the company's commitment to employee growth and development, as evidenced by their training and mentorship programs.

    • I am excited about the opportunity to work...

  • Answered by AI
  • Q5. Why Data anayltics? Why not a technical job in your field?
  • Ans. 

    Data analytics allows me to use my technical skills to solve business problems and make data-driven decisions.

    • Data analytics helps me to identify patterns and trends in data that can be used to improve business processes.

    • It allows me to work with large datasets and use statistical methods to extract insights.

    • I can use my technical skills to develop and implement data models and algorithms.

    • Data analytics is a growing fi...

  • Answered by AI
  • Q6. If I keep two diodes in series will it work as a transistor? (EC branch)
  • Ans. 

    No, two diodes in series cannot work as a transistor.

    • Transistors have three terminals while diodes have two.

    • Transistors can amplify signals while diodes cannot.

    • Transistors can be used as switches while diodes cannot.

    • Diodes in series will only increase the voltage drop.

    • Transistors have different modes of operation such as common emitter, common base, and common collector.

  • Answered by AI
  • Q7. What exactly have you accomplished with the drone? (my final year project)
  • Ans. 

    I developed a drone that can detect and monitor forest fires.

    • Designed and built a drone with thermal imaging camera

    • Integrated machine learning algorithm to detect fire

    • Tested and validated the drone in a controlled forest environment

    • Presented the project at a national engineering conference

  • Answered by AI
  • Q8. How frequently do you play Badminton? (Hobby)
  • Ans. 

    I play badminton twice a week as a hobby.

    • I enjoy playing badminton as a way to stay active and relieve stress.

    • I usually play with friends or family members at a local community center.

    • I have been playing badminton for several years and have improved my skills over time.

  • Answered by AI
  • Q9. Do you have any problem working in Bangalore?
  • Ans. 

    No, I don't have any problem working in Bangalore.

    • I am familiar with the city and its culture

    • I have worked in Bangalore before and enjoyed my experience

    • I am open to new experiences and challenges

    • I am willing to adapt to the local environment and work culture

  • Answered by AI
  • Q10. Do you have any questions for us?
  • Ans. 

    Asking insightful questions shows your interest and helps you understand the company culture and role expectations.

    • What are the key performance indicators (KPIs) for this role?

    • Can you describe the team structure and how this role fits within it?

    • What are the biggest challenges currently facing the team?

    • How does the company support professional development and growth?

    • Can you share more about the projects I would be worki...

  • Answered by AI
  • Q11. Which football club do you follow? (My answer: Real Madrid) (Que based on hobby)
  • Q12. Why is Real Madrid your favorite?
  • Ans. 

    Real Madrid is my favorite because of their rich history, success, and style of play.

    • Real Madrid has won a record 13 Champions League titles, which is a testament to their success

    • Their style of play is attractive and entertaining to watch

    • The club has a rich history and has had some of the greatest players in football history, such as Cristiano Ronaldo and Zinedine Zidane

  • Answered by AI
  • Q13. Assume you are the CEO of Flipkart. Your board has decided to go App only. What factors would you consider before making your final decision. (You have the relevant data from your website of last 7 years ...
  • Ans. 

    Factors to consider before going App only as CEO of Flipkart

    • Analyze the data from website and app to understand user behavior

    • Evaluate the impact on sales and revenue

    • Consider the potential loss of customers who prefer website over app

    • Assess the cost of developing and maintaining the app

    • Evaluate the competition and their strategies

    • Consider the impact on brand image and customer loyalty

    • Assess the feasibility of providing ...

  • Answered by AI
  • Q14. The Horse Puzzle
  • Q15. 3 Ants triangle puzzle
  • Q16. 3 Jars puzzle (Apple/Orange puzzle)
  • Q17. I have two jars of 5 litres and 3 litres. How can I measure 4 litres? (Assume: Infinite supply of water and no third jar is present)
  • Q18. A revolver with 2 bullets puzzle

Interview Preparation Tips

Round: Test
Experience: The first 10 questions were Data Interpretation type. There were around 4 to 5 logic questions. The rest were quantitative questions.
The questions were pretty basic.
Tips: The aim is to check the speed of your calculations.
Duration: 30 minutes
Total Questions: 23

Round: Group Discussion
Tips: Speak relevant points and you will be fine.
High proficiency in English is a must.
Duration: 10 minutes

Round: Puzzle Interview
Experience: The interview was great and lasted around 35-40 minutes. The interviewer gave ample amount of time to solve the questions.
To answer the questions was ofcourse important but approach to your final answer is very important as well. If you already know the answer but fail to explain the approach to the interviewer, you will get rejected.
Tips: Keep the interviewer in the loop and keep explaining him what you are thinking.
Fluent English is very important as well.

Round: HR Interview
Experience: The interviewers were very friendly and the interview lasted around 15 min.
Tips: Have one or two favorite subject/s from which you can answer any question thrown at you.
Be well versed about your final year project.
Do not put rubbish in your resume as they read the entire resume.

Skills: Enthusiasm, Projects, Proficiency In English, Logical Puzzles, Logical Thinking
College Name: NIT Surat
Funny Moments: As the HR interviewer is an alumni of my college, we had some chat about the college. This made the interview mood very light.

Interview Questionnaire 

2 Questions

  • Q1. Mostly puzzles and one case study
  • Q2. They asked me questions about my interests and hobbies

Interview Preparation Tips

Round: Test
Experience: There were three sets of question paper. We were sitting according to our roll number then question paper with rough sheet were distributed and we were allowed 1 hour to finish that. There was no negative marking.
Tips: For aptitude practice data interpretation and data sufficiency
Duration: 1 hour
Total Questions: 30

Round: Group Discussion
Duration: 15 minutes

Round: Technical Interview
Tips: Practice puzzles and case study for this round

Round: HR Interview
Tips: Be yourself

College Name: NIT Rourkela

What people are saying about PC Solutions

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a junior engineer
1d
My first job and best experience
I recently joined pc solutions pvt ltd. As a fresher in Remote managed services, i found work place environment great, and friendly staff and immense opportunities to learn and work with best available tools in market , team will always support you wherever you feel stuck in , I got a wide view fo my career growth , interview process is well structured, it's been only 3-4 months since I have joined this company but in less time I got chance to hands on some of best technology in market which is in constant demand, will recommend of you got any chance to be part of this organization trust me it will one of good decision towards your career, also near by metro station.
Got a question about PC Solutions?
Ask anonymously on communities.

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Basics of python, project related questions
  • Q2. Basic SQL, few simple problem solving questions
Round 2 - HR 

(2 Questions)

  • Q1. Interests, hobbies ,general HR questions
  • Q2. Expected hike, salary, work timings preferred

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for basic python and sql.

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Question was based on calendar, don't remember exactly but i used python dictionary to work on it
  • Q2. Write a function that takes 2 inputs and finds the first the line containing first input and changes it with 2nd input.
  • Ans. 

    Function to find and replace a line in an array of strings

    • Loop through array to find line containing first input

    • Replace line with second input

    • Return updated array

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They see your problem solving skills,even if you are not able to code ,tell them your thought process and write psuedocode or algorithm of solution you would go about.

Skills evaluated in this interview

Be interview-ready. Browse the most asked HR questions.
illustration image

I applied via Campus Placement and was interviewed in Jul 2021. There were 2 interview rounds.

Round 1 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Why public static use
  • Q2. Why static is use.Pattern question,hshshdhdhxhxhxhxhdhhxjdjdjdjdjnjsjs

Interview Preparation Tips

Topics to prepare for 360 Degree Cloud Technologies Software Developer interview:
  • Java
Interview preparation tips for other job seekers - Learn Java in depth.Also prepare more in communication skills.

Skills evaluated in this interview

Are these interview questions helpful?

I applied via Campus Placement and was interviewed in Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why you want to join industry?

Interview Preparation Tips

Interview preparation tips for other job seekers - Show your willingness to work for the benefit of the company.

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. SQL window functions
  • Q2. Basic SQL queries
  • Q3. Basic Power BI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be kind and humble and don't cheat. The interview will be a cup of cake if you even have some decent experience. Just get your basic right. There won't be much scenarios and coding questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How abstraction and inheritance are related?
  • Q2. Given a perticular time, find the angle between hour hand and minute hand.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare OOP in detail. Have a good day structure knowledge. Understand how data structure can be used while solving problems.

PC Solutions Interview FAQs

How many rounds are there in PC Solutions Senior Customer Support Engineer interview?
PC Solutions interview process usually has 3 rounds. The most common rounds in the PC Solutions interview process are Resume Shortlist, HR and Technical.
What are the top questions asked in PC Solutions Senior Customer Support Engineer interview?

Some of the top questions asked at the PC Solutions Senior Customer Support Engineer interview -

  1. How to start computer in Safe Mo...read more
  2. What is BSOD & How it occu...read more
  3. How to resolve BSOD iss...read more

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Overall Interview Experience Rating

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based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
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PC Solutions Senior Customer Support Engineer Salary
based on 5 salaries
₹3.2 L/yr - ₹4.2 L/yr
24% less than the average Senior Customer Support Engineer Salary in India
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PC Solutions Senior Customer Support Engineer Reviews and Ratings

based on 2 reviews

4.9/5

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