Pavers England Store Manager Interview Questions, Process, and Tips

KRA stands for Key Result Area and KPI stands for Key Performance Indicator. KRA defines the main areas of responsibility for a role, while KPI measures the performance within those areas.

• KRA is a broad area of responsibility that outlines what needs to be achieved in a role.

• KPI is a specific metric used to measure performance within a KRA.

• For example, a KRA for a sales manager could be 'Increase sales revenue', with K...read more

Store Manager is responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and increasing sales.

• Manage daily operations of the store

• Supervise and train staff members

• Ensure customer satisfaction through excellent service

• Develop and implement sales strategies to increase revenue

• Monitor inventory levels and order stock as needed

• Analyze sales data to identify trends and opportunities for

Staff management involves overseeing and directing employees to ensure productivity and efficiency. Key performance indicators (KPIs) for staff management may include employee turnover rate, productivity levels, and customer satisfaction.

• Staff management involves recruiting, training, scheduling, and supervising employees.

• KPIs for staff management may include employee turnover rate, productivity levels, and customer sa...read more

Shrinkage can be controlled by implementing strict inventory management procedures and conducting regular audits.

• Implementing strict inventory management procedures such as regular stock counts and reconciliations

• Training staff on theft prevention techniques and monitoring employee behavior

• Installing security measures such as CCTV cameras and electronic article surveillance tags

• Conducting regular audits to identify any...read more

NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

• NPS is calculated by asking customers how likely they are to recommend the company to others on a scale of 0-10.

• Promoters (score 9-10) are loyal customers who are likely to recommend the company.

• Detractors (score 0-6) are unhappy customers who may damage the company's reputation.

• Passives (score 7-8) are satisfied but unenthusi...read more