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Optum Global
Solutions
Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards
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Typing speed for a Claims Analyst typically ranges from 40 to 60 words per minute for efficient data entry and documentation.
Accuracy is crucial; a speed of 40-60 WPM is often expected to ensure timely processing of claims.
Some employers may require proficiency in specific software, which can impact typing speed.
Practicing typing with online tools can help improve speed and accuracy.
For example, a typing test migh...
Power BI offers various data refresh options to keep reports updated, including manual, scheduled, and real-time refreshes.
Manual Refresh: Users can refresh data on-demand in Power BI Desktop or Service.
Scheduled Refresh: Automatically refresh data at set intervals (e.g., daily, weekly).
Real-time Data Refresh: Updates data instantly as it changes, suitable for dashboards.
Incremental Refresh: Only refreshes data th...
Upsert updates existing records or inserts new ones; refresh updates data in Power BI reports from the source.
Upsert combines 'update' and 'insert' operations, ensuring data integrity.
Example: If a customer record exists, it updates their info; if not, it creates a new record.
Refresh in Power BI retrieves the latest data from the data source, ensuring reports reflect current information.
Example: A daily refresh ca...
Prioritization frameworks help determine the order of tasks based on impact and urgency, crucial for effective product management.
1. MoSCoW Method: Classifies tasks into Must have, Should have, Could have, and Won't have. Compliance story is a 'Must have'.
2. RICE Scoring: Rates tasks based on Reach, Impact, Confidence, and Effort. Compliance story likely has high impact and reach.
3. Kano Model: Evaluates features ...
What people are saying about Optum Global Solutions
The MoSCoW Framework prioritizes project requirements into four categories: Must have, Should have, Could have, and Won't have.
Must Have: Critical requirements for project success (e.g., a login feature for a banking app).
Should Have: Important but not vital features (e.g., a user profile customization option).
Could Have: Nice-to-have features that can enhance user experience (e.g., dark mode).
Won't Have: Features...
ServiceNow's future capabilities will be significantly enhanced by AI, improving efficiency and user experience across various services.
AI-driven automation will streamline workflows, reducing manual tasks and increasing productivity.
Predictive analytics can help organizations anticipate issues before they arise, enhancing proactive service management.
Natural Language Processing (NLP) will improve user interaction...
I prioritize understanding customer needs, building relationships, and presenting data-driven alternatives to enhance their solutions.
Engage in active listening to fully understand customer requirements and pain points.
Build strong relationships by being transparent and approachable, fostering trust.
Use data and case studies to illustrate the benefits of alternative solutions, such as improved efficiency or cost s...
Claims in insurance are requests for payment based on the terms of a policy after a loss or damage occurs.
Definition: A claim is a formal request made by the policyholder to the insurance company for compensation for a covered loss.
Types of Claims: Common types include property claims (e.g., damage to a home), auto claims (e.g., car accidents), and health claims (e.g., medical expenses).
Claim Process: The process ...
Quality assurance ensures products meet specified requirements and standards through systematic processes and evaluations.
Focuses on preventing defects rather than just identifying them.
Involves processes like audits, training, and documentation.
Example: In software, QA includes testing phases like unit testing and integration testing.
Utilizes methodologies like Six Sigma and Total Quality Management (TQM).
Ensures...
Apache Spark is a distributed data processing framework designed for speed and ease of use.
Core Components: Spark consists of the Spark Core, Spark SQL, Spark Streaming, MLlib, and GraphX.
Cluster Manager: Spark can run on various cluster managers like YARN, Mesos, or Kubernetes.
Resilient Distributed Datasets (RDDs): RDDs are the fundamental data structure in Spark, enabling fault tolerance and parallel processing.
...
Challenges in automation include dynamic UI elements, data synchronization, and maintenance of test scripts.
Dynamic UI elements can be challenging to automate as they may change frequently.
Data synchronization between different systems can be difficult to achieve in automation.
Maintenance of test scripts can be time-consuming, especially when application changes frequently.
To read data and assert with db value in API automation, use API response to extract data and compare with database query result.
Extract data from API response using JSON parsing libraries like Gson or Jackson
Execute database query to retrieve expected value
Compare the extracted data with the database value using assertion libraries like TestNG or JUnit
posted on 2 Feb 2025
I appeared for an interview in Jan 2025.
A case study in an Optum interview typically revolves around solving a real-world problem related to healthcare, data analysis, technology, or business strategy, given Optum’s focus on healthcare services and technology solutions. Here are some tips on how to approach a case study interview at Optum and a sample example:
Steps to Approach an Optum Case Study:
1. Understand the Problem Statement:
Take time to read the case study carefully and make sure you understand the key issue or question.
Identify the stakeholders involved (patients, healthcare providers, insurance companies, etc.) and the objective (cost reduction, improving patient outcomes, increasing efficiency, etc.).
2. Clarify Assumptions:
If there are any ambiguous elements, ask questions to clarify the problem.
You can also state your assumptions if you're making any, but be clear that these are assumptions.
3. Break Down the Problem:
Identify key data points you would need to analyze.
Break the problem into smaller pieces that can be addressed step-by-step.
4. Analyze:
Use frameworks like SWOT analysis, PESTLE analysis, or Porter’s Five Forces if applicable to the case.
In case of a data-related problem, try to identify key metrics (such as patient satisfaction, cost, quality of care, etc.) and how they can be improved or measured.
For technology-related cases, consider aspects like scalability, security, user experience, and integration with existing systems.
5. Propose a Solution:
Present your findings logically and suggest a solution based on your analysis.
Make sure to consider both short-term and long-term impacts on patient
Computer typing should be 40 wpm. And optional question answer multiple choice questions
I appeared for an interview in Apr 2025, where I was asked the following questions.
I applied via Walk-in and was interviewed in Nov 2024. There were 2 interview rounds.
Purchase of inventory impacts financial statements by increasing assets and reducing cash or accounts payable.
Increase in inventory asset on balance sheet
Decrease in cash or increase in accounts payable on balance sheet
Cost of goods sold on income statement is impacted by inventory purchases
Gross profit margin is affected by inventory purchases
Inventory turnover ratio can be impacted by inventory purchases
USGAAP stands for United States Generally Accepted Accounting Principles, which are a set of accounting standards used in the US.
USGAAP is a set of accounting principles, standards, and procedures that companies must follow when preparing their financial statements.
It is important for companies operating in the US to comply with USGAAP to ensure consistency and transparency in financial reporting.
USGAAP covers a wide r...
I am very proficient in Excel and have extensive experience using it for financial analysis and reporting.
I am highly skilled in creating complex financial models and reports in Excel
I have experience using advanced functions such as VLOOKUP, pivot tables, and macros
I am comfortable working with large datasets and performing data analysis in Excel
I have used Excel for budgeting, forecasting, and variance analysis in pr...
Yes, I am comfortable learning new software as needed for the role.
I am a quick learner and have experience adapting to new software in previous roles.
I am open to training and development opportunities to enhance my skills.
I understand the importance of staying current with technology in the accounting field.
I appeared for an interview in Jan 2025.
SAFe is a framework for scaling Agile practices across an organization.
SAFe provides a set of principles, practices, and roles to help organizations implement Agile at scale.
It includes different levels such as Team, Program, Large Solution, and Portfolio to address various scaling needs.
SAFe incorporates Lean and Agile principles to enable organizations to deliver value faster and more efficiently.
Examples of SAFe pra...
Team velocity is calculated by summing up the story points completed in a sprint.
Sum up the story points completed by the team in a sprint
Do not include story points that were not completed
Use the average velocity over multiple sprints for better accuracy
I have given in 2020 when it was episource now its merged in optum. No idea regrding optum interview.
I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.
I have over 5 years of experience in business development, including identifying new opportunities, building relationships, and closing deals.
Developed and implemented strategic plans to expand client base
Identified new market segments and developed targeted marketing campaigns
Negotiated contracts and partnerships with key stakeholders
Increased sales revenue by 20% in the first year through effective business developme...
Experienced Senior Consultant with a background in project management and client relations.
Over 8 years of experience in consulting roles
Strong project management skills, including leading cross-functional teams
Proven track record of building and maintaining client relationships
Expertise in data analysis and problem-solving
Certified in relevant industry standards such as PMP or Six Sigma
I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.
Creating a capacity plan involves analyzing historical data, forecasting future demand, and aligning resources accordingly.
Gather historical data on workload and performance metrics
Forecast future demand based on trends and seasonality
Identify potential constraints and bottlenecks in the workforce
Align resources such as staffing levels, skills, and technology to meet demand
Regularly review and adjust the plan based on ...
Req FTe is calculated by dividing the total required hours by the standard full-time equivalent (FTE) hours.
Req FTe = Total required hours / Standard FTE hours
For example, if the total required hours is 2000 and the standard FTE hours is 200, then Req FTe = 2000 / 200 = 10
Calculating FTE involves understanding staffing needs based on service level targets and workload demands.
FTE stands for Full-Time Equivalent, representing the total hours worked divided by standard hours for full-time work.
To calculate FTE with a Service Level (SL) target, determine the total workload (e.g., calls, tasks) expected.
For example, if the SL target is to handle 1000 calls in a month and each agent can hand...
Onsite Technical round
Higher management discussion regarding Role
10-20 Multiple choice question.
The duration of Optum Global Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 656 interview experiences
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Duration
based on 6.8k reviews
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Hyderabad / Secunderabad
6-11 Yrs
₹ 25-37.5 LPA
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