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Observe.AI

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Observe.AI Customer Success Manager Interview Questions and Answers

Updated 20 Nov 2024

Observe.AI Customer Success Manager Interview Experiences

1 interview found

Customer Success Manager Interview Questions & Answers

user image Anonymous

posted on 20 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Customer facing Experience
    • Add your answer
  • Q2. Challenging situation
  • Ans. 

    Handling a difficult customer complaint about a product issue

    • Listen actively to the customer's concerns and show empathy

    • Apologize for the inconvenience caused and assure them that you will work towards a resolution

    • Investigate the issue thoroughly and provide regular updates to the customer

    • Offer a suitable solution or compensation to resolve the complaint

    • Follow up with the customer to ensure their satisfaction and build

    • Answered by AI
    Add your answer

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an architect
Help me choose New Regime or Old Regime for my salary revision
Hi I am working as a full stack Architect (14 yeo) and Following is my CTC. Please help me calculate in hand salary and choose New or OLD regime. I have been doing Old regime till last year with a salary of 48 CTC. Now post revision it increased to 56L CTC effective March 1st. My PF alone will cover 80C Also have additional 50000 contribution in NPS My HRA is around 25K per month (300000) Health insurance for family 28000 Mom's medical expense 30000 (No personal (Have medical complications) or corporate insurance unfortunately) I have a home loan however its under construction, so not eligible yet for tax benefits
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Interview questions from similar companies

Customer Success Manager Interview Questions & Answers

Innovaccer user image Anonymous

posted on 16 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About the work and experience
    • Add your answer
  • Q2. Knowledge about
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good working experience

Customer Success Manager Interview Questions & Answers

KEKA TECHNOLOGIES user image Anonymous

posted on 18 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Work experience
    • Add your answer
  • Q2. Visions n goals
    • Add your answer

Customer Success Manager Interview Questions & Answers

Classplus user image Anonymous

posted on 19 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - HR 

(1 Question)

  • Q1. Basic Introduction
    • Add your answer

Customer Success Specialist Interview Questions & Answers

Vyapar user image Anonymous

posted on 23 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Aptitude Test 

Maths such as time calculation, percentage, etc

Round 2 - Aptitude Test 

How did I solved that qestion asked me to explain

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself and previous expriences, etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For Temporary you can join

Senior Customer Success Manager Interview Questions & Answers

Cohesity user image Anonymous

posted on 29 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2023. There were 5 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic HR questions
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Data protection domian questions, Why CSM, some scenarios etc
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Managerial round. Mostly case based and team fit check
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. With a country manager, mostly technical. SRE level questions.
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Final HR discussions on salary and everything else
    • Add your answer

Customer Success Executive Interview Questions & Answers

Fleetx.io user image Anonymous

posted on 24 Dec 2022

I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Ask about past career journey and self introduction
    • Add your answer
Round 3 - Hod 

(1 Question)

  • Q1. Be prepared about company profile
    • Add your answer
Round 4 - Co founder 

(1 Question)

  • Q1. He will check your knowledge about the offering position, ask about your career journey and also ask questions about offering position
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous be clear if you don't know the answer just accept it.

Customer Success Manager Interview Questions & Answers

Innovaccer user image Anonymous

posted on 16 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About the work and experience
    • Add your answer
  • Q2. Knowledge about
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good working experience

Customer Success Manager Interview Questions & Answers

KEKA TECHNOLOGIES user image Anonymous

posted on 4 Apr 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General aptitude and reasoning along with basic math

Round 2 - Group Discussion 

Group discussion with a group of 6-7 people and given a topic.

Round 3 - One-on-one 

(1 Question)

  • Q1. Why should we hire you.
    • Add your answer

Customer Success Manager Interview Questions & Answers

Classplus user image Anushree H N

posted on 19 Sep 2022

Round 1 - Case Study 

Case study of two different sectors planning to grow

Round 2 - Assignment 

Case studies on current on going process of company and marketing growth and strategic planning

Round 3 - One-on-one 

(1 Question)

  • Q1. Ability to solve the case study and knowing ones internal potential for companies growth
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Know your jd
Know your company
Be skilled with tech and languages
And communication
Marketing ideas growth revenue and strategy planning
More about working at Observe.AI

Observe.AI Interview FAQs

How many rounds are there in Observe.AI Customer Success Manager interview?
Observe.AI interview process usually has 1 rounds. The most common rounds in the Observe.AI interview process are One-on-one Round.

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Observe.AI Customer Success Manager Interview Process

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Interview experience

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