NTT Team Manager Interview Questions and Answers

Quality is the measure of excellence or superiority in a product, service, or process.

• Quality refers to meeting or exceeding customer expectations.

• It involves consistent performance and reliability.

• Quality can be measured through various metrics such as defect rates, customer satisfaction, and adherence to standards.

• Examples of quality include a durable and well-designed product, efficient and error-free processes, and

The 7 QC tools are a set of problem-solving techniques used in quality management.

• The 7 QC tools are: Check Sheet, Pareto Chart, Cause and Effect Diagram, Histogram, Scatter Diagram, Control Chart, and Flowchart.

• These tools help identify, analyze, and solve quality-related issues in a systematic manner.

• For example, a Check Sheet can be used to collect data on defects, while a Pareto Chart helps prioritize the most sign...read more

Kaizen is a Japanese business philosophy that focuses on continuous improvement in all aspects of an organization.

• Kaizen emphasizes small, incremental changes over time rather than large, drastic changes.

• It involves all employees in the organization and encourages them to identify and implement improvements.

• Kaizen aims to eliminate waste, improve efficiency, and enhance quality.

• Examples of kaizen practices include 5S m...read more