NTT DATA, Inc. Customer Service Representative Interview Questions and Answers

Q1. What are your salary expectations?
Add your answer
Q2. Tell me about yourself.
Add your answer

Q1. What do you know about hcl
Ans. 
HCL Technologies is a multinational IT services company headquartered in India.
• Founded in 1976

• Offers services in areas such as digital transformation, cybersecurity, cloud computing, and more

• Has a presence in over 50 countries

• Employs over 150,000 people worldwide

• Clients include Fortune 500 companies in various industries
Answered by AI
Add your answer
Q2. Tell me your daily routine
Add your answer
Q3. What are your strengths
Add your answer

Q1. About yourself Why do you think you are fit for this role
Add your answer
Q2. What qualities do you have Your strength and weaknesses
Add your answer

Q1. Self intro and write one paragraph
Add your answer

Q1. Manager round, discuss about salary and technical question s
Add your answer

Q1. Tell me about yourself and your previous job role
Add your answer

Q1. Final was the managerial round in which manager only ask about yourself and if you’ve any query about job role then you can ask to manager directly.
Add your answer

Q1. We should write about the topic given by the interviewer after that we need to explain about what we written
Add your answer

Q1. Tell about your self,why should I hire you?
Add your answer

Q1. What is a bpo, what do you know about bpo, could you please explain a conversation between customer and employee for selling fan
Ans. 
A BPO is a business process outsourcing company that provides customer service on behalf of other companies.
• BPO stands for business process outsourcing.

• BPO companies handle customer service, sales, technical support, and other business processes for their clients.

• In a conversation between a customer and employee for selling a fan, the employee would highlight the features, benefits, and pricing of the fan.

• The employee ...read more
Answered by AI
Add your answer

M cat test was there that was tough

Q1. What do you understand to E-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce involves transactions conducted over the internet

• Customers can browse products, make purchases, and pay online

• Examples include Amazon, eBay, and Shopify
Answered by AI
Add your answer
Q2. How will you handle the frustrated customer
Ans. 
I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.
• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, avoiding getting defensive or escalating the situation

• Offer solutions or alternatives to address the customer's issue

• Follow up to ensure the customer is satisfied w
Answered by AI
Add your answer

It was 45 min apptitude test it was not a difficult test.

Q1. Tell me something about yourself
Add your answer
Q2. Tell me something about your self
Add your answer