Novena Enterprises Interview Questions and Answers

Retail refers to the process of selling goods or services directly to consumers through physical or online stores.

• Retail involves the sale of products or services to end consumers.

• It includes activities such as merchandising, pricing, advertising, and customer service.

• Retail can be conducted through various channels like brick-and-mortar stores, e-commerce websites, or mobile apps.

• Examples of retail businesses include ...read more

I will attend customers by providing personalized assistance, addressing their queries and concerns promptly.

• Greet customers with a smile and make them feel welcome

• Listen actively to their needs and preferences

• Offer product recommendations based on their requirements

• Resolve any issues or complaints efficiently

• Thank them for their visit and invite them to return

• Follow up with customers to ensure satisfaction

To grow basket size, focus on cross-selling, upselling, and offering bundle deals.

• Implement cross-selling strategies by suggesting related products to customers.

• Upsell by offering higher-priced alternatives or premium versions of products.

• Create bundle deals where customers can purchase multiple items at a discounted price.

• Personalize recommendations based on customer preferences and purchase history.

• Offer loyalty rewa...read more

To impress customers, provide excellent customer service, personalize interactions, offer quality products, and show appreciation.

• Provide excellent customer service by being attentive, responsive, and helpful

• Personalize interactions by addressing customers by name and remembering their preferences

• Offer quality products that meet or exceed customer expectations

• Show appreciation by thanking customers for their business a