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SLA stands for Service Level Agreement, a contract between a service provider and a customer outlining the level of service expected.
SLA defines the level of service a customer can expect from a service provider.
It includes metrics like response time, resolution time, uptime, and availability.
Failure to meet SLA commitments may result in penalties or compensation.
SLAs are common in IT services, customer support, and ou
I applied via Naukri.com and was interviewed in Sep 2019. There were 4 interview rounds.
To increase business, focus on customer satisfaction, expand marketing efforts, and offer promotions.
Improve customer service to increase customer satisfaction and loyalty
Expand marketing efforts through social media, email marketing, and targeted advertising
Offer promotions such as discounts, referral programs, and loyalty rewards
Analyze market trends and adjust business strategies accordingly
Collaborate with other bu...
I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed in Oct 2020. There was 1 interview round.
I applied via LinkedIn and was interviewed before Jun 2021. There were 4 interview rounds.
General knowledge about logistics
Logistics how to manage team
These are acronyms related to supply chain management and transportation.
Logistics - the process of planning, implementing, and controlling the movement of goods from point of origin to point of consumption
LM - Logistics Manager, responsible for overseeing the logistics process
FM - Freight Manager, responsible for managing the transportation of goods
TMS - Transportation Management System, software used to manage transp...
To improve business, my team and I would focus on increasing efficiency and customer satisfaction.
Streamline processes to reduce waste and increase productivity
Implement customer feedback system to address concerns and improve satisfaction
Invest in employee training and development to enhance skills and knowledge
Explore new markets and opportunities for growth
Collaborate with other departments and teams to share ideas
I handle my team by setting clear expectations, providing support and feedback, and fostering a positive team culture.
Establish clear goals and expectations for each team member
Provide regular feedback and support to help team members improve
Encourage open communication and collaboration within the team
Recognize and reward team members for their contributions
Lead by example and foster a positive team culture
Address any...
I appeared for an interview before Dec 2021.
Group discussion, asked to select a topic and spaek for 15 mins
based on 1 interview
Interview experience
Senior Business Analyst
75
salaries
| ₹10 L/yr - ₹28 L/yr |
Team Lead
73
salaries
| ₹3.7 L/yr - ₹13 L/yr |
Business Analyst
62
salaries
| ₹4 L/yr - ₹16 L/yr |
Assistant Manager
61
salaries
| ₹8.1 L/yr - ₹26 L/yr |
Risk Analyst
59
salaries
| ₹3.2 L/yr - ₹6.8 L/yr |
Udaan
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