Upload Button Icon Add office photos

NOON.COM

Compare button icon Compare button icon Compare

Filter interviews by

NOON.COM Customer Service Associate Interview Questions and Answers

Updated 22 Jan 2021

NOON.COM Customer Service Associate Interview Experiences

1 interview found

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. As usual it's just same most asked questions tell me about your experience and then your typing speed.
  • Q2. Work efficiency with only one off in a week rotational
  • Ans. 

    Efficient work with one off per week rotation

    • Prioritize tasks and manage time effectively

    • Maintain a positive attitude and focus on productivity

    • Communicate with team members to ensure smooth workflow

    • Take breaks and rest adequately to avoid burnout

    • Use technology and tools to streamline work processes

    • Plan ahead and anticipate potential challenges

    • Be flexible and adaptable to changes in schedule

    • Seek feedback and continuousl

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Its good to be a part of this as an customer support agent as offer salary good as per expectation but appraisal is not there in the company for India. As since last 3yrs no one get any appraisal only 4 people get promoted to Teamleader and team captain after 3 yrs job.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Leadership principles, Previous experience, Managerial and logical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Not really tough, easy to crack if prepared

I applied via Campus Placement and was interviewed before Oct 2019. There were 6 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is your biggest strength
  • Q2. My biggest strength is that I am capable enough to adapt the ambiance, I can fit myself in an ambiance without many difficultly and hence I become good learner
  • Q3. Where do you see yourself after 5 years
  • Q4. I see myself in a position where I can make adequate usage of my skills which gives me feel of success as for me success is the satisfactory feeling of minimal wastage of skills with maximum output

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be fully groomed, confident and must opt for a position which matches your skills

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Aptitude, grammar, personal infofmation

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to always be friendly with the interviewer, start with a smile, your smile makes a lot of difference, talk to the interviewer as if you are having a very normal conversation with your friend, never get nervous that will be your drawback in an interview, just smile be casual and talk like you are talking to a friend! This worked for me and will work for anyone

I applied via Naukri.com and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. General questions like introduce myself and what I feel about doing this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be your self don't be nervous, they will not ask you very hard questions. Just always remember that amazon thinks for the customer more then anything and it is learning every day with amazon.

I applied via Company Website and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why should we hire you?
Round 3 - Coding Test 

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Associate interview:
  • Hindi Typing
Interview preparation tips for other job seekers - Know your career goals.
Plan ahead
Get resume and cover letter help
Use all job search resources
Customize your resume
Search companies
Apply with confidence
Schedule international interviews

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to clear interview online??

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared.. And learn grammar If you haven't learnt it yet... The first round of interview focuses on grammar and writing skills, Check your skills online before giving interview by giving mock test of sentence completion and rearrange..

I applied via Company Website and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. About your self
  • Q2. About your previous company and job profile
  • Q3. How do you relate your previous job profile with the profile you are applying
  • Q4. Any thing extra ordinary you have done in your previous company (s) that has changed your business
  • Ans. 

    Implemented a new customer feedback system that increased customer satisfaction by 20%

    • Implemented a new customer feedback system to gather insights and improve customer experience

    • Analyzed feedback data to identify common issues and areas for improvement

    • Implemented changes based on feedback to address customer concerns and enhance overall satisfaction

    • Trained team members on how to effectively use the new system and inte...

  • Answered by AI
  • Q5. Hobbies and all

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Have proper knowledge about your work experience
Make your CV precis and do adhere to it
Be honest

I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Introduction about your self? First of all need your concentration and need you pay of attention and way of speaking and behaviour..second one is communication...tell about your past present And future li...
  • Q2. How many years you going to work?
  • Q3. Salary expectations and which platform ready to work
  • Q4. Spot conversation with customer and between you

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get tension about the interview and always gone only with your opinion

Interview Questionnaire 

8 Questions

  • Q1. Do you know about what role you are opting? Tell me about it
  • Ans. 

    The role I am opting for is a Customer Service Associate.

    • As a Customer Service Associate, my primary responsibility would be to assist customers with their queries and concerns.

    • I would be expected to provide prompt and courteous service to customers, and ensure that their issues are resolved in a timely manner.

    • I would also be responsible for maintaining accurate records of customer interactions and transactions.

    • In addi...

  • Answered by AI
  • Q2. Tell me 10 categories of amazon products
  • Q3. Tell me about any of your recent challenges
  • Q4. Tell me about any experience where you felt bad shopping experience
  • Ans. 

    I had a bad shopping experience at a clothing store.

    • The store was disorganized and cluttered, making it difficult to find items.

    • The staff was unhelpful and seemed disinterested in assisting customers.

    • The checkout process was slow and inefficient, resulting in a long wait.

    • The quality of the clothing I purchased was poor, with seams coming undone after just a few wears.

  • Answered by AI
  • Q5. How would you react if you were in his position?
  • Q6. A scenario was told and asked how would i deal with
  • Q7. Tell me why shouldn't i hire you?
  • Q8. Any questions?

Interview Preparation Tips

Round: Just a minute
Experience: In this round, students are tested are supposed to speak on particular topic for just a minute. I was given 5 topics and asked me to speak about it for 1 min. I spoke about Make in India initiative. They mainly test your sentence framing ability and how you are connecting the sentences to make meaningful sense.
Tips: Just be cool and make your points before you speak.

Round: LOgical ability and reasoning
Experience: In this round, They test you on your logical skills. It's an online test with different sections. It has 40 questions which are to be answered in 60 minutes. They categorize students depending on their scores. I didn't do that great so i was sent to customer service associate. Only very few were sent to TRMS.
Tips: It's general logical ability and reasoning test. Peace of mind is what you needed to do well.

Round: verbal and typing
Experience: It's an online test. It has different modules like to fill the blanks in general sentences, type the sentences what you hear,etc. at last you will given a scenario and ask you to write letter. You will be given maximum of 9 minutes. Your score depends on content and time left at the submission. Clearing this round is easy if you are good at typing.
Tips: Stay cool and be fast at typing.

Round: HR Interview
Experience: HR Round was lengthy and I really enjoyed answering. They test you in marketing experience and whether you have minimum knowledge about the role what you are going to take.
Tips: Just stay what you are.

Round: voice versant
Experience: This round is all about testing your speaking and listening skills. In this round, You are needed to speak what you hear, Listen to a story and repeat the same in stipulated round. It's all about listening keenly and speaking exactly what you hear. At the beginning, I didn't understand why it is showing repeat. I repeated which i was not supposed to do. I was confused. I didn't clear the round. But still i was offered CSA with Low package.

Skills: Logical Reasoning, Verbal Ability, Verbal Communication Skills
College Name: JB Institute of Engineering and Technology
Motivation: I really liked the work culture of the company. No agreements an

Tell us how to improve this page.

NOON.COM Customer Service Associate Salary
based on 5 salaries
₹3 L/yr - ₹4.2 L/yr
24% more than the average Customer Service Associate Salary in India
View more details

NOON.COM Customer Service Associate Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
Team Lead
72 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Assistant Manager
61 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Risk Analyst
59 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Business Analyst
58 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Business Analyst
55 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare NOON.COM with

Flipkart

4.0
Compare

Amazon

4.1
Compare

Snapdeal

3.8
Compare

Myntra

4.0
Compare
Did you find this page helpful?
Yes No
write
Share an Interview