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NielsenIQ Support Specialist Interview Questions and Answers
NielsenIQ Support Specialist Interview Experiences
2 interviews found
Amitesh Kumar
Selected
I applied via campus placement at Dr DY Patil Institute of Management and Research, Pune and was interviewed before May 2023. There were 3 interview rounds.
Normal Aptitude Questions from Logical Reasoning and Quantitative reasoning.
10 members group with one topic, only two were selected.
(1 Question)
- Q1. Questions asked on almost every field such as front end, back end, full stack, etc. Not in deep but general questions.
Selected
I applied via Company Website and was interviewed before Feb 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about yourself. Describe day to day activity Basic SQL
- Q2. Basic SQL question
- Q3. How to handle Sev1
- Ans.
Sev1 issues should be addressed immediately and with high priority to minimize impact on users.
Acknowledge the Sev1 issue and communicate it to the relevant stakeholders
Gather all necessary information to understand the root cause of the issue
Implement a temporary workaround if possible to mitigate the impact on users
Engage necessary resources to resolve the Sev1 issue as quickly as possible
Provide regular updates to s...
- Q4. How to react angry cutomer
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, follow up.
Stay calm and composed
Listen actively to understand their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer solutions to address their issues
Follow up to ensure their satisfaction
Example: 'I understand that you are frustrated, let's work together to find a solution.'
- Q5. Excel knowledge
Interview Preparation Tips
Skills evaluated in this interview
Support Specialist Jobs at NielsenIQ
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Interview questions from similar companies
Selected
I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.
(1 Question)
- Q1. What is a cursor in PL/SQL?
- Ans.
A cursor in PL/SQL is a pointer to a result set for a SQL query.
Used to retrieve and process individual rows returned by a query
Can be declared, opened, fetched, and closed
Can be either implicit or explicit
(1 Question)
- Q1. How do you handle team management?
- Ans.
I handle team management by setting clear goals, providing support and guidance, fostering open communication, and recognizing achievements.
Set clear goals and expectations for the team
Provide support and guidance to team members
Foster open communication and collaboration
Recognize and reward team achievements
Address conflicts and issues promptly and fairly
(1 Question)
- Q1. What are your salary expectations?
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jan 2025
Selected
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Can you please introduce yourself?
- Ans.
I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.
Experienced in resolving technical issues for customers
Skilled in providing excellent customer service
Proficient in troubleshooting software and hardware problems
- Q2. Are you comfortable speaking in English?
- Ans.
Yes, I am comfortable speaking in English.
Fluent in English
Comfortable communicating in English
Have experience speaking English in previous roles
(2 Questions)
- Q1. Do you have knowledge of unix ?
- Ans.
Yes, I have knowledge of Unix operating system.
Familiar with Unix commands and shell scripting
Experience in working with Unix-based systems
Knowledge of file systems, processes, permissions, and networking in Unix
Proficient in using tools like grep, sed, awk, etc. in Unix environment
- Q2. Questions Based on unix commands.
(2 Questions)
- Q1. How was your technical round?
- Ans.
My technical round went well. I was able to showcase my knowledge and skills effectively.
Demonstrated proficiency in troubleshooting technical issues
Provided detailed explanations for my problem-solving approach
Highlighted relevant experience and certifications
Received positive feedback from the interviewer
- Q2. What are your expectations from our company?
- Ans.
I expect a supportive work environment, opportunities for growth, and a strong team dynamic.
Supportive work environment
Opportunities for growth
Strong team dynamic
Interview Preparation Tips
- MySQL
- Unix Shell Scripting
I applied via Company Website and was interviewed in Dec 2024. There were 2 interview rounds.
It was moderate and there was 1 program
(2 Questions)
- Q1. Introduce yourself?
- Q2. WHy should we hire you?
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
HCLTech
Rajeswari Goli
posted on 4 Dec 2024
I applied via Recruitment Consulltant and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Which application you use to contact with user?
- Q2. How to password reset in active directory?
I applied via Naukri.com and was interviewed in Nov 2024. There were 3 interview rounds.
(4 Questions)
- Q1. I would like to develop a company what restrictions in company and the company management. Was the tell about it.. I tharole follow
- Q2. What about the company
- Q3. The Company was overall placements..
- Q4. The company management was very good and excellent
What questions they will ask..
Who to develop the company profit and shares
Interview Preparation Tips
But overall company was good ..
Technical Support Engineer Interview Questions & Answers
Capgemini
Sonali Dhawale
posted on 24 Nov 2024
I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.
First Round was assessment test round, Which includes English + Cognitive questions
(1 Question)
- Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Technical Support Engineer Interview Questions & Answers
Societe Generale Global Solution Centre
Anonymous
posted on 8 Jan 2025
(2 Questions)
- Q1. Python code snippets for different codes
- Q2. SQL Queries on Joins
Technical Support Engineer Interview Questions & Answers
DXC Technology
Anonymous
posted on 3 Sep 2024
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is your Favorite movie ?
- Ans.
My favorite movie is The Shawshank Redemption.
Directed by Frank Darabont
Based on a Stephen King novella
Set in a prison in Maine
Themes of hope, friendship, and redemption
Starring Tim Robbins and Morgan Freeman
- Q2. What is your Favorite colour?
- Ans.
My favorite color is blue because it reminds me of the calming ocean and clear skies.
Blue is associated with calmness and tranquility
It symbolizes trust, loyalty, and confidence
Examples: navy blue, sky blue, royal blue
(2 Questions)
- Q1. What is power draining?
- Ans.
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
Power draining can occur due to background apps running constantly on a device.
Faulty hardware components can also contribute to power draining.
Settings such as high screen brightness or frequent data syncing can increase power draining.
Examples include a smartphone losing battery quickly ...
- Q2. What is VPN? When you use it?
- Ans.
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
VPN encrypts data to ensure privacy and security
It allows users to access restricted websites or content
Commonly used for remote work, accessing company networks, and bypassing geo-restrictions
Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
Skills evaluated in this interview
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NielsenIQ Support Specialist Reviews and Ratings
based on 9 reviews
Rating in categories
|
Data Processing Analyst
729
salaries
|  ₹3 L/yr - ₹4.8 L/yr |
|
Data Analyst
438
salaries
| ₹2.8 L/yr - ₹5.5 L/yr |
|
Data Processing Specialist
321
salaries
| ₹3 L/yr - ₹4.6 L/yr |
|
Software Engineer
223
salaries
| ₹8.8 L/yr - ₹21 L/yr |
|
Research Associate
176
salaries
| ₹2.9 L/yr - ₹5.5 L/yr |
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