MRF Tyres Sales & Service Executive Interview Questions and Answers

Q1. Basic electrical and mechanical subject related questions
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Q2. Electricity EMF resistance semiconductor voltage current etc.
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Q3. Torque, force assembly design, diagrams
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Breakdown handle in 48 hours

Q1. Basic information about work
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Q1. Warranty handle for Diesel equipments
Ans. 
Handling warranty for Diesel equipments involves understanding the terms and conditions, verifying eligibility, coordinating repairs, and ensuring customer satisfaction.
• Understand the terms and conditions of the warranty for Diesel equipments

• Verify the eligibility of the equipment for warranty coverage

• Coordinate repairs or replacements as needed under warranty

• Ensure customer satisfaction by providing timely and efficie...read more
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Q1. Work experience
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Q2. Experience
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Q1. Market information
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Q2. Product matrix and technical of heavy commercial question
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Useful to understand problem solving ability information analysis and reasoning ability of the individual

In a group discussion one must communicate with knowledge he must be polite and compassionate and must utter ideas which are real to does present and easily understand

About last company work culture and job profile

Q1. About your self
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Q2. Assembly process
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Q1. No special questions but since I was from tyre industry, i had to answer questions related to tyre only. I came from tyre mfg. Sector so it was all related to mfg. And production
Ans. Just be clear with what is asked and don't fake your answers.
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Q2. General questions such as why are you leaving so prestigious company and why do wo want to work here. The job is very challenging, will you be able to handle the pressure, etc
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Q3. I just answered them one by one on my own
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Q1. Principal of IC engine?
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The principle of an IC engine involves the conversion of chemical energy into mechanical energy through the process of combustion.
• IC engine operates on the principle of internal combustion, where fuel is burned inside the engine to produce power.

• The combustion process generates high pressure and temperature gases that expand and push the piston, converting chemical energy into mechanical energy.

• The mechanical energy pr...read more
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Q2. How to function Diesel engine?
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A diesel engine functions by compressing air in the cylinder, injecting fuel, and igniting the fuel-air mixture to create combustion.
• Diesel engines compress air in the cylinder to high pressures, typically around 15:1 compression ratio.

• Fuel is injected into the cylinder at the end of the compression stroke.

• The fuel is ignited by the heat generated from the high compression, not by a spark plug like in gasoline engines.

• ...read more
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Q3. Different between Diesel and petrol?
Ans. 
Diesel is heavier and less volatile than petrol, leading to differences in combustion, efficiency, and emissions.
• Diesel is heavier and less volatile than petrol

• Diesel engines compress air to ignite fuel, while petrol engines use spark plugs

• Diesel engines are more fuel-efficient but produce more emissions

• Petrol engines are quieter and faster than diesel engines
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Q4. What gear? Types of gear?
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Gears are mechanical devices that transmit motion and power between rotating shafts. Types include spur, helical, bevel, worm, rack and pinion.
• Spur gears have straight teeth and are the most common type

• Helical gears have angled teeth for smoother operation

• Bevel gears have cone-shaped teeth for changing direction of rotation

• Worm gears have a screw-like appearance and are used for high torque applications

• Rack and pinion ...read more
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Q5. How to handle customer?
Ans. 
Handle customers with patience, empathy, and effective communication.
• Listen actively to understand their concerns

• Show empathy and understanding towards their situation

• Communicate clearly and professionally

• Offer solutions or alternatives to address their needs

• Follow up to ensure customer satisfaction
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Q6. What is role of previous company? etc
Ans. 
The role of my previous company was to provide technical support and maintenance services for various equipment and systems.
• Providing technical support to customers for troubleshooting issues

• Performing regular maintenance and inspections on equipment

• Installing and configuring new systems

• Training customers on how to use the equipment effectively
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Q1. Brief about current, voltage and capacity of battery
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Current is the flow of electric charge, voltage is the potential difference between two points, and capacity is the amount of charge a battery can store.
• Current is measured in Amperes (A) and represents the flow of electric charge through a circuit.

• Voltage is measured in Volts (V) and represents the potential difference between two points in a circuit.

• Capacity of a battery is measured in Ampere-hours (Ah) or milliamper...read more
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