Mphasis Tech Technical Support Executive Interview Questions and Answers

Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using ticketing systems like Zendesk

• ...read more
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Q2. Speak for 1 min on child labour
Ans. 
Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.
• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on ch...read more
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Q1. What u know about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more
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Q2. What exactly is TP
Ans. 
TP stands for Technical Support Executive.
• TP is a role in the technical support department of a company.

• Responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving problems.

• TPs may also be involved in training customers on how to use products or services effectively.
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Q1. Storage migration
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Q2. New node addition
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Q3. Storage upgrade
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Q4. Smart pool isilon
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Q1. Write the code to find the length of a string without using the string functions.
Ans. 
Use a loop to iterate through the characters of the string and count them.
• Create a function that takes a string as input.

• Initialize a variable to store the length of the string.

• Use a loop to iterate through each character of the string and increment the length variable.

• Return the final length of the string.
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Q2. How will you print the address of a variable without using a pointer?
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You can print the address of a variable without using a pointer by using the & operator in C/C++.
• Use the & operator before the variable name to get its address, e.g. int num = 10; printf("Address of num: %p", &num);

• You can also pass the variable directly to a function that expects a pointer, e.g. void printAddress(int *ptr) { printf("Address: %p", ptr); } int num = 20; printAddress(&num);
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It tests one's ability to speak and write in english language

Q1. It's a round with manager who will ask questions on technical aspects to test technical knowledge (basic trouble shooting)
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Q2. What is alexa and what do you know about it?
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Q1. Why should we hire you
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Q2. What are your salary expectations
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60 question in 20 minutes

Q1. Introduction about yourself
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Q2. Technical rounds
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Aptitude test , reasoning, scenario, problems, Vocabulary and skills

Q1. Tell me about your self
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Q2. Expecting salary
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Q3. Previous experience
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Basic level of reasoning was required

One question pretty easy other one was moderate

Q1. Question were from your resume only
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