women empowerment, meaning of BPO, meaning of customer care, how to handle a rude customer, covid 19 etc, self introduction, 45 min test and a client interview. In total there were 3 rounds

Question

Accepted Answer

The interview for Customer Care Executive included questions on women empowerment, BPO, customer care, handling rude customers, COVID-19, self-introduction, a 45-minute test, and a client interview.

Women empowerment: Discuss the importance of empowering women in the workplace and society.
BPO: Explain the concept of Business Process Outsourcing and its role in customer service.
Customer care: Highlight the significance of providing excellent customer service and resolving issues efficiently.
Handling rude customers: Share strategies for de-escalating situations and maintaining professionalism.
COVID-19: Discuss the impact of the pandemic on customer service operations and the importance of adapting to new challenges.
Self-introduction: Briefly introduce yourself, highlighting relevant experience and skills.
45-minute test: Be prepared to demonstrate your knowledge and skills in customer care.
Client interview: Show your ability to communicate effectively and address client needs.

Accepted Answer

Businesses out sources process

bpo is technical support and customer service

Accepted Answer

BPO is use full. Boo is contracting of a specific business task such has a human resources and customer service

Accepted Answer

BPO is use full. Boo is contracting of a specific business task such has a human resources and customer service

women empowerment, meaning of BPO, meaning of customer care, how to handle a rude customer, covid 19 etc, self introduction, 45 min test and a client interview. In total there were 3 rounds

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