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Managing hotel IT operations involves ensuring smooth functioning of all IT systems and providing technical support to staff and guests.
Regularly monitoring and maintaining all IT systems
Providing technical support to staff and guests
Ensuring data security and backup
Managing IT budget and procurement
Staying up-to-date with latest technologies and trends
Collaborating with other departments to ensure seamless operations
Hospitality industry uses various applications for guest services.
Property Management Systems (PMS) like Opera, Protel, and Guestline
Customer Relationship Management (CRM) software like Salesforce and Hubspot
Online Booking Engines like Booking.com and Expedia
Mobile Applications like Marriott Bonvoy and Hilton Honors
Point of Sale (POS) systems like Toast and Square
To manage ithelpdesk tool for customer calls and queries, prioritize issues, assign tickets to appropriate team members, and track progress.
Create a system for categorizing and prioritizing issues
Assign tickets to appropriate team members based on their expertise
Track progress and ensure timely resolution of issues
Regularly review and analyze data to identify areas for improvement
Provide training and support to team me
Top trending discussions
I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.
Aptitude test
Current affairs
posted on 10 May 2020
I applied via Recruitment Consultant and was interviewed in Apr 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in Sep 2021. There were 3 interview rounds.
I was asked t solve 2 coding questions got 20 minutes for each, both were on DS and Algo moderate problems. 1 on trees and second on linked list.
I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.
Used an online IDE and asked general DS Algo questions
I appeared for an interview before Dec 2023.
Online assessment with quantitative and qualitative questions
Some Tree traversal coding question
I applied via Job Portal and was interviewed in Sep 2024. There were 4 interview rounds.
2 DSA question was asked
40 questions in 20 minutes
Generate all possible permutations of an array of strings
Use recursion to generate permutations
Swap elements to create different permutations
Base case: when array size is 1, return array as permutation
posted on 17 Sep 2022
I applied via Naukri.com and was interviewed before Sep 2021. There was 1 interview round.
posted on 28 Sep 2024
60min of aptitude and coding test
2 questions on coding test
Some of the top questions asked at the Microsense IT Supervisor interview for experienced candidates -
Help Desk Engineer
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Saama Technologies
Jumio
DISYS
Data-Core Systems