What you now about Mark's and Spencers. Your introduction. Tell about KPI's

Question

Accepted Answer

Marks & Spencer is a well-known British retailer offering a wide range of products including clothing, home goods, and food.

Marks & Spencer is a popular retail chain in the UK.
It was founded in 1884 and has a long history in the industry.
They offer a diverse range of products including clothing, home goods, and food.
The company is known for its high-quality products and customer service.
Marks & Spencer has a strong presence both online and offline with numerous stores across the UK.
They have a reputation for their commitment to sustainability and ethical sourcing.
The company has a loyalty program called Sparks, which offers various benefits to its members.
Marks & Spencer has a strong focus on customer satisfaction and aims to provide an excellent shopping experience.
They have specific Key Performance Indicators (KPIs) to measure and improve customer service, sales, and operational efficiency.
Examples of KPIs for a Customer Service Associate may include average response time to customer inquiries, customer satisfaction ratings, and sales conversion rates.

Accepted Answer

Great place to work, really people oriented company

Top Marks & Spencer Customer Service Associate interview questions & answers