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Mahindra Finance

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4.1

based on 4.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Mahindra Finance Customer Service Executive Interview Questions and Answers

Updated 23 Jul 2020

Mahindra Finance Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 23 Jul 2020

I applied via Company Website and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. I am krishna gopal saket service manger mahindra ralas wheels raipur ( mechanical engineer)
    • Add your answer
  • Q2. Job experience service brake down accident work
    • Add your answer
  • Q3. Will we required job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dear respected sir ,
Kindly I am krishna gopal saket ( machenical engineer) asst.service manger mahindra ralaswheels raipur 3 yaer but I can't reached raipur Coronavirus covid 19 I should angernt job

Thanks you
Krishna gopalsaket( machenical engineer)
Asst.service manger
mahindra ralas wheels
GE road tatibandh raipur ( C.G.)
Phone no. XXXXX77

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Muthoot Fincorp user image Joshna Sonu

posted on 24 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and feedback

    • Proficient in using CRM systems to track customer interactions

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service performance

    • Answered by AI
    Add your answer
  • Q2. Why should we hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.

    • I have X years of experience in customer service roles

    • I am skilled in handling difficult customers and resolving conflicts

    • I have received positive feedback from previous employers for my excellent communication skills and ability to empathize with customers

    • I am highly organi...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me your strength and weaknesses
  • Ans. 

    Strength: Excellent communication skills, Weakness: Overthinking

    • Strength: Ability to effectively communicate with customers and colleagues

    • Strength: Strong problem-solving skills

    • Weakness: Tendency to overthink situations and decisions

    • Weakness: Struggle with delegating tasks to others

    • Answered by AI
    Add your answer
  • Q2. Why you are apt for this job
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping others.

    • Extensive experience in customer service roles

    • Excellent communication skills, both verbal and written

    • Strong problem-solving abilities

    • Passion for helping customers and resolving their issues

    • Ability to remain calm and professional in challenging situations

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Your 5 year plan
  • Ans. 

    To excel in customer service, gain leadership experience, pursue further education, and contribute to company growth.

    • Continue to provide exceptional customer service and exceed performance goals

    • Seek opportunities for leadership roles within the customer service department

    • Pursue further education or certifications related to customer service or management

    • Contribute innovative ideas to improve customer satisfaction and c...

    • Answered by AI
    Add your answer
  • Q2. Where you see yourself in 2 years
  • Ans. 

    In 2 years, I see myself as a Senior Customer Service Executive leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Advancing to a leadership role within the customer service department

    • Implementing new customer service initiatives to improve customer satisfaction

    • Mentoring and training junior customer service representatives

    • Attending relevant training and workshops to enhance skills an

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

SK Finance Limited user image KARAN KUMAWAT

posted on 22 May 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Customer queries
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BPO

Customer Service Executive Interview Questions & Answers

Shriram Finance user image Anonymous

posted on 27 Oct 2021

I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Package details
    • Add your answer
  • Q2. CTC and enrollment
    • Add your answer
  • Q3. Personal details
    • Add your answer
  • Q4. Carrer oreinted
    • Add your answer
  • Q5. Previous work exp
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Veccancy arrive apply

Customer Service Executive Interview Questions & Answers

IIFL Finance user image Anonymous

posted on 4 Jul 2022

Round 1 - Technical 

(1 Question)

  • Q1. About gold loan related
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join IIfl finance LTD because they are not providing full & final i.e not providing salery of notice period

Customer Service Executive Interview Questions & Answers

Mahindra Rural Housing Finance user image Manish Vaishnav

posted on 22 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was based on mathematics and reasoning.

Round 3 - HR 

(2 Questions)

  • Q1. Interview with HR and seniors
    • Add your answer
  • Q2. Asked about company policy and process
    • Add your answer

Customer Service Executive Interview Questions & Answers

Sundaram Finance user image Anonymous

posted on 27 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself in english
    • Add your answer
  • Q2. About Last job details
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Insurance related questions
    • Add your answer
  • Q2. Mock call to test your sales skills
    • Add your answer

Interview Preparation Tips

Topics to prepare for Sundaram Finance Customer Service Executive interview:
  • Insurance
  • Sales
Interview preparation tips for other job seekers - Good communication is important
Knowledge on insurance is needed
Sales skills

Customer Service Executive Interview Questions & Answers

Muthoot Fincorp user image Anonymous

posted on 7 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the basic understanding of finances?
  • Ans. 

    Understanding of finances involves knowledge of managing money, budgeting, investing, and financial planning.

    • Understanding income and expenses

    • Creating and sticking to a budget

    • Knowledge of different types of investments

    • Understanding credit and debt management

    • Financial planning for short-term and long-term goals

    • Answered by AI
    Add your answer
  • Q2. How to manage to branch service and customer service and staff product?
  • Ans. 

    To manage branch service, customer service, and staff product, prioritize communication, training, and feedback.

    • Establish clear communication channels between branches, customer service teams, and staff to ensure seamless coordination.

    • Provide comprehensive training to staff on product knowledge, customer service skills, and branch operations.

    • Encourage feedback from customers, staff, and branch managers to identify area...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm drawn to this job because of the opportunity for growth and advancement. I'm eager to learn new skills and take on new challenges, and I see this role as a perfect fit for my career goals." "I'm excited about the company's mission and values, and I believe in the work that you do.

Customer Service Executive Interview Questions & Answers

Shriram Finance user image Anonymous

posted on 29 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

General aptitude test and general knowledge questions

Round 3 - Behavioral 

(5 Questions)

  • Q1. Golden rules of accounts
  • Ans. 

    Golden rules of accounts are basic principles that guide the accounting process.

    • Always maintain accurate and up-to-date records

    • Separate personal and business finances

    • Follow the principle of double-entry accounting

    • Ensure consistency in recording transactions

    • Regularly reconcile accounts with bank statements

    • Answered by AI
    Add your answer
  • Q2. Self introduction
    • Add your answer
  • Q3. Last working experience
    • Add your answer
  • Q4. My profile details
    • Add your answer
  • Q5. Courses completed apart from our studies
  • Ans. 

    Completed courses in customer service, communication skills, and conflict resolution.

    • Customer service training course at XYZ Institute

    • Communication skills workshop at ABC Training Center

    • Conflict resolution seminar at DEF College

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Strong your communication with your own language with gentle English. Be bold.

Customer Service Executive Interview Questions & Answers

Mahindra Rural Housing Finance user image Anonymous

posted on 17 Oct 2022

I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. How many experience and etc other
    • Add your answer
  • Q2. Which company and working type
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence level best interview facing. Jyada Batane ki jarurat nahi hoti interview me jitna puche utna
More about working at Mahindra Finance
golden leaf award

#2 Best Large Financial Services Company - 2022

golden leaf awardgolden leaf award

#1 Best Large Company - 2021

golden leaf award

Mahindra Finance Interview FAQs

How to prepare for Mahindra Finance Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mahindra Finance. The most common topics and skills that interviewers at Mahindra Finance expect are Customer Relationship, Customer Retention, Customer Service, customer care and customer support.
What are the top questions asked in Mahindra Finance Customer Service Executive interview?

Some of the top questions asked at the Mahindra Finance Customer Service Executive interview -

  1. I am krishna gopal saket service manger mahindra ralas wheels raipur ( mechani...read more
  2. Job experience service brake down accident wo...read more
  3. Will we required j...read more

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Mahindra Finance Interviews By Designations

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based on 1 Mahindra Finance interview
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Mahindra Finance Customer Service Executive Salary
based on 12 salaries
₹1.9 L/yr - ₹5 L/yr
7% more than the average Customer Service Executive Salary in India
View more details

Mahindra Finance Customer Service Executive Reviews and Ratings

based on 6 reviews

3.9/5

Rating in categories

3.0

Skill development

3.1

Work-Life balance

4.6

Salary & Benefits

3.4

Job Security

3.8

Company culture

2.5

Promotions/Appraisal

3.4

Work Satisfaction

Explore 6 Reviews and Ratings
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