Mahindra & Mahindra Computer Operator/Data Entry Operator Interview Questions and Answers

Approach the upset customer with empathy and a willingness to resolve their issue.

• Listen actively to the customer's concerns without interrupting

• Apologize for any inconvenience caused and acknowledge their frustration

• Offer a solution or alternative to address their issue

• Ensure the customer feels heard and valued throughout the conversation

• Follow up with the customer to ensure their satisfaction