Lutron Electronics Customer Service Interview Questions and Answers

We use a CRM system to track customer interactions and resolve issues efficiently.

• We use a CRM system like Salesforce or Zendesk to manage customer inquiries

• The process involves logging customer interactions, assigning tickets to agents, and following up on resolutions

• We also use knowledge base articles and scripts to provide consistent and accurate responses

• Regular training and updates on the system are provided to en