Lonza Interview Questions, Process, and Tips

Experienced Quality Executive with a strong background in implementing quality management systems and driving continuous improvement initiatives.

• Over 10 years of experience in quality management roles

• Skilled in developing and implementing quality control processes

• Proven track record of improving product quality and customer satisfaction

• Strong leadership and communication skills

• Certified in Six Sigma and Lean methodolog

Dealing with a customer who was extremely upset and aggressive due to a product issue.

• Customer was yelling and using profanity

• Stayed calm and empathetic

• Listened to their concerns and offered solutions

• Resolved the issue to their satisfaction

Optimizing OPEX involves identifying cost-saving opportunities and implementing efficient processes.

• Conduct a thorough analysis of current expenses to identify areas for improvement

• Implement lean manufacturing principles to reduce waste and improve efficiency

• Invest in technology and automation to streamline production processes

• Negotiate with suppliers for better pricing and terms

• Train and develop employees to increase

OEE stands for Overall Equipment Effectiveness, a metric used to measure the efficiency of production equipment.

• OEE takes into account three factors: availability, performance, and quality.

• To improve OEE, focus on reducing downtime, increasing production speed, and minimizing defects.

• Examples of improving OEE include implementing preventive maintenance schedules, training operators for optimal performance, and implemen

Productivity is the measure of efficiency in completing tasks or producing goods.

• Productivity is the ratio of output to input in a specific period of time.

• It can be measured by dividing the total output by the total input.

• Examples of productivity measures include units produced per hour, revenue generated per employee, or tasks completed per day.

To reduce defects of a product, focus on improving quality control processes, training employees, implementing automation, and conducting regular inspections.

• Implement quality control processes to catch defects early on

• Provide thorough training to employees to ensure they understand proper procedures

• Utilize automation to reduce human error and increase efficiency

• Conduct regular inspections to identify and address any p...read more

Troubleshooting machines involves identifying the issue, checking for common problems, consulting manuals, and seeking help if needed.

• Identify the issue by observing the machine's behavior and listening for unusual sounds.

• Check for common problems such as loose connections, low fluid levels, or worn-out parts.

• Consult the machine's manual for troubleshooting tips and error codes.

• Seek help from colleagues or technical su...read more

Handle union based manpower by fostering open communication, addressing concerns, and negotiating fair agreements.

• Establish open lines of communication with union representatives

• Address concerns and grievances promptly and fairly

• Negotiate collective bargaining agreements that benefit both parties

• Ensure compliance with labor laws and regulations

• Provide training and development opportunities for union members