Logo Infosoft Interview Questions and Answers

I have worked on various automation frameworks including keyword-driven, data-driven, and hybrid frameworks.

• Keyword-driven framework: Utilizes keywords to define test steps and actions.

• Data-driven framework: Tests are driven by external data sources like Excel sheets or databases.

• Hybrid framework: Combination of keyword-driven and data-driven frameworks for flexibility and reusability.

Selenium locators are used to identify web elements on a web page in order to perform automated testing.

• Selenium locators include ID, Name, Class Name, Tag Name, Link Text, Partial Link Text, CSS Selector, and XPath.

• They are used in Selenium WebDriver to interact with web elements such as clicking buttons, entering text, etc.

• For example, driver.findElement(By.id("username")).sendKeys("testuser");

Priority determines the order in which issues should be fixed, while severity indicates the impact of the issue on the system.

• Priority is based on business needs and impact on project timeline.

• Severity is based on the impact of the issue on the system functionality.

• Priority can change based on project requirements, while severity remains constant.

• Example: A spelling mistake in a button label may have low severity but h...read more

In Selenium, popups and alerts can be handled using the Alert interface and switchTo() method.

• Use Alert interface to handle popups and alerts

• Switch to the alert using driver.switchTo().alert()

• Perform actions like accept(), dismiss(), getText() on the alert

I have over 7 years of experience in customer support, leading teams and enhancing customer satisfaction through effective strategies.

• Led a team of 10 customer support agents, improving response time by 30%.

• Implemented a new ticketing system that increased efficiency by 25%.

• Trained new hires on customer service best practices, resulting in a 15% increase in customer satisfaction scores.

• Developed a feedback loop with cu

My favorite product is the iPhone. I would improve it by enhancing battery life and adding more customization options.

• Enhance battery life by optimizing software and hardware components

• Add more customization options such as themes, widgets, and app icons

• Improve camera quality and features to stay competitive in the market