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Latinem Customer Service Representative Interview Questions and Answers

Updated 20 May 2024

Latinem Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 19 May 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How you know this company
    • Add your answer

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Interview Tips & Stories
4d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Flipkart user image Anonymous

posted on 6 Apr 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 4 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident nd postive all the best

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

10 Questions

  • Q1. 1) Self introduction
    • View 1 more answer
  • Q2. 2) What are the differences between hard work and smart work?
    • View 6 more answers
  • Q3. 3) Why you want to join BPO?
    • View 1 more answer
  • Q4. 4) What is the difference between BPO and KPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

    • BPO involves outsourcing non-core business processes, such as customer support or data entry.

    • KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.

    • BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.

    • BPO typically r...

    • Answered by AI
    View 2 more answers
  • Q5. 5) What you know about your native place, city and state.
    • Add your answer
  • Q6. 6) What you understand about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

    • BPO is the practice of outsourcing non-core business functions to external vendors

    • It helps companies focus on their core competencies and reduce costs

    • Common BPO services include customer support, technical support, data entry, and back-office operations

    • BPO can be onshore, nearshore, or offs...

    • Answered by AI
    View 1 more answer
  • Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
    • Add your answer
  • Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
    • View 2 more answers
  • Q9. 9) What you want to do in next 5 years or what are your career objectives??
    • View 2 more answers
  • Q10. 10) The most important day of your life
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 6 Jul 2022

I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Round 3 - HR 

(2 Questions)

  • Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...
    • Add your answer
  • Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:
  • About the company
Interview preparation tips for other job seekers - Just be positive and try not to speak anything negative about your previous organization or your ex managers. Being positive is a very rare personality trait which often helps you achieve bigger goals. All the best!

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 23 Nov 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction Why do you want to join us How much expensive do you have
  • Ans. 

    I want to join your company because of its excellent reputation and commitment to customer satisfaction.

    • I am impressed by the positive reviews and feedback from customers about your company's customer service.

    • I believe in the importance of providing exceptional customer service and your company aligns with my values.

    • I am excited about the opportunity to contribute to a team that prioritizes customer satisfaction.

    • Your c...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Introduce yourself Work profile What do you know about loans
  • Ans. 

    I am a Customer Service Representative with knowledge in loans.

    • I have experience working as a Customer Service Representative, assisting customers with their loan inquiries and applications.

    • I am familiar with different types of loans such as personal loans, home loans, and car loans.

    • I understand the loan application process, including the required documentation and eligibility criteria.

    • I am knowledgeable about interest...

    • Answered by AI
    Add your answer

Customer Service Representative Interview Questions & Answers

Flipkart user image Anonymous

posted on 20 Apr 2021

Interview Questionnaire 

3 Questions

  • Q1. First thing u will be asked is to introduce yourself
    • View 2 more answers
  • Q2. They will ask you to speak 4-5 lines on any random topic just to check the communication skills
    • Add your answer
  • Q3. And then after things related to customer service just like what is empathy and how to handle the irate customers
    • Add your answer

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 13 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to be a call center agent
    • View 3 more answers

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 10 Feb 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother
    • Answered Anonymously
    Add your answer
  • Q2. Why do you want to enter BPO sector?
  • Ans. I am only for experience Bpo sector
    • Answered Anonymously
    Add your answer
  • Q3. Customer support
    • Add your answer
Round 2 - Assignment 

My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer support and Business to Business

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Sep 2022

I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself Why do you think you are fit for this role
    • Add your answer
  • Q2. What qualities do you have Your strength and weaknesses
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your body language and have a good communication skills and speak without any nervousness.
More about working at Latinem

Latinem Interview FAQs

How many rounds are there in Latinem Customer Service Representative interview?
Latinem interview process usually has 1 rounds. The most common rounds in the Latinem interview process are HR.

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