Kwality Polythreads Senior Sales Manager Interview Questions and Answers

General information about electronic products which is used in daily life and technical questions related about the electronic equipments.

Q1. Information about yourself and Negotiation about LPA
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Q1. Any customer complaint example in last company
Ans. 
A customer complained about receiving a damaged product in my last company.
• Customer received a damaged product

• Customer contacted customer service to report the issue

• Resolution involved sending a replacement product and offering a discount as a gesture of goodwill
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Q2. How did you deal with that complaint
Ans. 
I addressed the complaint by listening to the customer, apologizing for the inconvenience, and offering a solution.
• Listened to the customer's concerns without interrupting

• Apologized for the inconvenience caused

• Offered a solution to resolve the issue

• Followed up with the customer to ensure satisfaction
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Math, reasoning, English grammar & psychometric test taken.

Q1. Tell us something about yourself apart from your CV
Ans. 
I am a dedicated and detail-oriented individual with a passion for team leadership and problem-solving.
• I have a strong background in customer service and have successfully managed a team of employees in my previous role.

• I am known for my ability to think on my feet and handle high-pressure situations with ease.

• I am constantly seeking opportunities for growth and development, both personally and professionally.
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Q2. How wound you convert sales
Ans. 
I would convert sales by building relationships with customers, understanding their needs, and offering personalized solutions.
• Build relationships with customers to gain their trust and loyalty

• Understand the needs and preferences of each customer

• Offer personalized solutions that meet the customer's specific requirements

• Provide excellent customer service to ensure customer satisfaction and repeat business
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