Kratikal Tech Private Limited Technical Support Analyst Interview Questions and Answers

Payment methods and per transaction cost for income processing.

• Payment methods include credit/debit cards, bank transfers, and digital wallets.

• Per transaction cost varies depending on the payment method and the service provider.

• For example, credit card transactions may have a higher cost compared to bank transfers.

• It is important to consider the cost and convenience of each payment method when choosing a service provid

Handled a critical situation with a customer

• Identified the issue and its impact on the customer

• Communicated effectively with the customer to understand their concerns

• Collaborated with the team to find a solution

• Implemented the solution and ensured customer satisfaction

• Followed up with the customer to ensure the issue was resolved

NGFw stands for Next-Generation Firewall and it has advanced features compared to traditional firewalls.

• NGFw can identify and block advanced threats like malware, ransomware, and phishing attacks.

• It can perform deep packet inspection to analyze network traffic and detect anomalies.

• NGFw can also provide application-level visibility and control to manage network traffic based on application usage.

• It can integrate with ot...read more

SSL handshake and IPsec negotiation are both security protocols used to establish secure communication channels.

• SSL handshake is used to establish secure communication between a client and a server over the internet.

• IPsec negotiation is used to establish secure communication between two network devices.

• SSL handshake uses a combination of public and private keys to encrypt and decrypt data.

• IPsec negotiation uses a combi...read more