i
KocharTech
Filter interviews by
BPO involves contracting third-party service providers to handle specific business functions, enhancing efficiency and reducing costs.
BPO can include customer service, technical support, and data entry tasks.
Companies often outsource to reduce operational costs; for example, a tech company may outsource its customer support to a specialized firm.
BPO can be categorized into back-office (e.g., payroll, accounting) a...
I possess strong grammar skills and can effectively frame responses to customer queries with clarity and professionalism.
Proficient in English grammar, ensuring clear and concise communication.
Experience in crafting tailored responses based on customer needs; for example, addressing specific concerns in a timely manner.
Ability to simplify complex information, making it accessible to customers; for instance, explai...
ORM tools like Locobuzz and Salesforce help manage online reputation and customer relationships effectively.
Locobuzz is a comprehensive ORM tool that monitors brand mentions across social media and online platforms.
Salesforce offers CRM solutions that can integrate ORM functionalities, allowing businesses to manage customer interactions.
Both tools provide analytics to track sentiment and engagement, helping brands...
Kolkata is called a metropolitan city due to its urbanization, cultural diversity, and economic significance.
Kolkata is one of India's largest cities, with a population exceeding 14 million, showcasing urban density.
It serves as a major economic hub, hosting numerous industries, IT parks, and multinational corporations.
The city is culturally rich, known for its festivals, art, literature, and historical landmarks ...
WebSockets are a communication protocol that allows for full-duplex communication between a client and a server over a single, long-lived connection.
WebSockets provide real-time, bi-directional communication between a client and a server.
They are commonly used in web applications for features like chat applications, online gaming, and live updates.
WebSockets use a persistent connection, reducing latency and overhe...
REST API is a type of web service that allows communication between different systems over HTTP.
REST stands for Representational State Transfer
Uses standard HTTP methods like GET, POST, PUT, DELETE
Data is transferred in JSON or XML format
Stateless communication between client and server
Example: Twitter API allows developers to access and interact with Twitter data
Microservices are a software development technique where applications are composed of small, independent services that communicate with each other over a network.
Microservices break down a large application into smaller, loosely coupled services.
Each service is responsible for a specific function and can be developed, deployed, and scaled independently.
Communication between microservices is typically done through ...
OOP stands for Object-Oriented Programming, a programming paradigm based on the concept of objects.
OOP focuses on creating objects that contain data and methods to manipulate that data.
The main concepts of OOP are encapsulation, inheritance, and polymorphism.
Encapsulation refers to bundling data and methods that operate on the data into a single unit.
Inheritance allows a class to inherit properties and methods fro...
My typing speed is approximately 75 words per minute, ensuring efficient communication and quick response times.
Typing speed is measured in words per minute (WPM).
A good typing speed for professionals is around 60-80 WPM.
For example, I can type a 300-word document in about 4 minutes.
Accuracy is also important; I maintain an accuracy rate of over 95%.
The event loop is a mechanism in JavaScript that allows for asynchronous operations to be executed in a non-blocking way.
Event loop is responsible for handling asynchronous operations in JavaScript.
It continuously checks the call stack and the callback queue to see if there are any functions that need to be executed.
If the call stack is empty, the event loop will take a function from the callback queue and push it...
I appeared for an interview in May 2025, where I was asked the following questions.
I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.
I have over three years of experience in customer service roles, where I consistently received positive feedback from customers.
In my previous job, I handled customer inquiries and resolved issues efficiently, achieving a 95% satisfaction rating.
I am skilled in using various cust...
BPO involves contracting third-party service providers to handle specific business functions, enhancing efficiency and reducing costs.
BPO can include customer service, technical support, and data entry tasks.
Companies often outsource to reduce operational costs; for example, a tech company may outsource its customer support to a specialized firm.
BPO can be categorized into back-office (e.g., payroll, accounting) and fr...
Variables in JavaScript are used to store data values.
Variables are declared using the 'var', 'let', or 'const' keywords.
Variables can store different types of data such as numbers, strings, arrays, objects, etc.
Variables can be reassigned with new values.
Variables are case-sensitive.
Example: var x = 5; let name = 'John'; const PI = 3.14;
The event loop is a mechanism in JavaScript that allows for asynchronous operations to be executed in a non-blocking way.
Event loop is responsible for handling asynchronous operations in JavaScript.
It continuously checks the call stack and the callback queue to see if there are any functions that need to be executed.
If the call stack is empty, the event loop will take a function from the callback queue and push it onto...
The Virtual DOM is a lightweight representation of the actual DOM, optimizing updates and rendering in web applications.
The Virtual DOM is a JavaScript object that mirrors the structure of the actual DOM.
When changes occur, the Virtual DOM is updated first, minimizing direct manipulation of the actual DOM.
React uses a reconciliation algorithm to compare the Virtual DOM with the actual DOM, determining the most efficien...
Event emitter in Node.js is a module that allows objects to emit and listen for events.
Event emitter is a built-in module in Node.js
It allows objects to emit named events that cause Function objects to be called
Example: const EventEmitter = require('events');
Example: const myEmitter = new EventEmitter();
Aggregation in MongoDB is a framework for performing data processing operations on documents within a collection.
Aggregation pipeline stages allow for data transformation, filtering, sorting, grouping, and more
Operators like $match, $group, $project, $sort, $limit, $skip are commonly used in aggregation
Aggregation results can be output to a new collection, returned inline, or used for further processing
Agile process implementation focuses on iterative development, collaboration, and flexibility to enhance project outcomes.
Emphasize iterative development: Break projects into smaller, manageable sprints (e.g., 2-week cycles).
Encourage collaboration: Daily stand-up meetings to discuss progress and obstacles (e.g., Scrum meetings).
Adapt to change: Be open to changing requirements even late in development (e.g., incorpora...
Microservices are a software development technique where applications are composed of small, independent services that communicate with each other over a network.
Microservices break down a large application into smaller, loosely coupled services.
Each service is responsible for a specific function and can be developed, deployed, and scaled independently.
Communication between microservices is typically done through APIs ...
OOP stands for Object-Oriented Programming, a programming paradigm based on the concept of objects.
OOP focuses on creating objects that contain data and methods to manipulate that data.
The main concepts of OOP are encapsulation, inheritance, and polymorphism.
Encapsulation refers to bundling data and methods that operate on the data into a single unit.
Inheritance allows a class to inherit properties and methods from ano...
I applied via AmbitionBox and was interviewed in Aug 2024. There were 2 interview rounds.
I appeared for an interview in Mar 2025, where I was asked the following questions.
I want to join BPO to enhance my communication skills, work in a dynamic environment, and contribute to customer satisfaction.
Opportunity to develop strong communication skills through daily interactions with diverse customers.
Dynamic work environment that keeps me engaged and motivated.
Ability to solve problems and provide solutions, which is fulfilling.
Exposure to various industries and customer needs, enhancing my a...
Kolkata is called a metropolitan city due to its urbanization, cultural diversity, and economic significance.
Kolkata is one of India's largest cities, with a population exceeding 14 million, showcasing urban density.
It serves as a major economic hub, hosting numerous industries, IT parks, and multinational corporations.
The city is culturally rich, known for its festivals, art, literature, and historical landmarks like ...
I appeared for an interview in Mar 2025, where I was asked the following questions.
In the next two years, I aim to enhance my skills, contribute to team success, and pursue career advancement in customer care.
Enhance communication skills through workshops and online courses.
Gain experience in handling complex customer queries to improve problem-solving abilities.
Aim for a leadership role by taking on additional responsibilities within the team.
Seek feedback regularly to identify areas for improvement...
I enjoy reading, hiking, and painting, which help me relax and express my creativity while connecting with nature.
Reading: I love immersing myself in fiction and non-fiction books, expanding my knowledge and imagination.
Hiking: Exploring nature trails allows me to stay active and appreciate the beauty of the outdoors.
Painting: I find joy in expressing my thoughts and emotions through art, often using watercolors and ac...
My name is John Smith.
Full name is John Smith
Common name in English-speaking countries
Easy to remember and pronounce
My favourite colour is blue because it reminds me of the calming ocean and clear skies.
Blue is associated with tranquility and peace
It symbolizes loyalty and trustworthiness
Examples: navy blue, sky blue, royal blue
Company is good. And process is good
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
Top trending discussions
Some of the top questions asked at the KocharTech interview -
The duration of KocharTech interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 62 interview experiences
Difficulty level
Duration
based on 2.2k reviews
Rating in categories
Customer Support Executive
234
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
Customer Service Executive
227
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
Customer Care Executive
164
salaries
| ₹1.1 L/yr - ₹3.4 L/yr |
Team Lead
135
salaries
| ₹1.8 L/yr - ₹5 L/yr |
Technical Support Executive
97
salaries
| ₹1.1 L/yr - ₹3.6 L/yr |
Synechron
Zensar Technologies
Capita
VVDN Technologies