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Koch Business Solutions

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3.5

based on 473 Reviews

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Koch Business Solutions IT Support Specialist Interview Questions and Answers

Updated 4 Jan 2022

Koch Business Solutions IT Support Specialist Interview Experiences

1 interview found

IT Support Specialist Interview Questions & Answers

user image Anonymous

posted on 4 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How do you handle an irate customer when he has got no resolution for the issue
  • Ans. 

    Listen actively, empathize, apologize, and offer alternative solutions.

    • Listen to the customer's complaint without interrupting.

    • Empathize with the customer's frustration and apologize for the inconvenience.

    • Offer alternative solutions or escalate the issue to a higher authority if necessary.

    • Remain calm and professional throughout the interaction.

    • Follow up with the customer to ensure their issue has been resolved.

    • Answered by AI
    Add your answer
  • Q2. It depends on how you answer it using your explanation and presentation skills.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is based on scenario based questions. You will be tested on how you handle things. Good luck.

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Interview Tips & Stories
2w
amanchoudhari
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·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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ASM Technologies user image Sarala Sharma

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I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Sample Java coding

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm looking for job night shift only immediately joinee

IT Manager Interview Questions & Answers

Kalpataru Projects International user image Anonymous

posted on 20 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Apr 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. SAP BW Modelling Details with Fact Table ration
  • Ans. 

    SAP BW Modelling involves creating Fact Tables with appropriate ratios.

    • Fact Tables are used to store quantitative data in SAP BW.

    • They are linked to Dimension Tables which provide context to the data.

    • The ratio of Fact Table to Dimension Table should be 1:1 or 1:N.

    • This ensures efficient data retrieval and analysis.

    • For example, if the Fact Table contains sales data, the Dimension Table could include information about prod

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Challenging Task in last project
  • Ans. 

    Migrating legacy systems to cloud infrastructure

    • Identifying legacy systems and their dependencies

    • Designing a cloud infrastructure that meets business requirements

    • Ensuring data security and compliance during migration

    • Testing and validating the new cloud environment

    • Training end-users on the new system

    • Answered by AI
    Add your answer
  • Q2. What is your last drawn salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - PRepare Technically well.

Skills evaluated in this interview

Customer Support Executive Interview Questions & Answers

ASM Technologies user image Anonymous

posted on 3 Aug 2018

Interview Questionnaire 

1 Question

  • Q1. Only about your profile and previous experience
    • Add your answer
More about working at Koch Business Solutions

Koch Business Solutions Interview FAQs

How to prepare for Koch Business Solutions IT Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Koch Business Solutions. The most common topics and skills that interviewers at Koch Business Solutions expect are Asset Management, Automation, Business Solutions, Customer Service and IT Support.
What are the top questions asked in Koch Business Solutions IT Support Specialist interview?

Some of the top questions asked at the Koch Business Solutions IT Support Specialist interview -

  1. How do you handle an irate customer when he has got no resolution for the iss...read more
  2. It depends on how you answer it using your explanation and presentation skil...read more

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Recruitment Consultant
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Koch Business Solutions IT Support Specialist Salary
based on 4 salaries
₹8.5 L/yr - ₹11 L/yr
51% more than the average IT Support Specialist Salary in India
View more details

Koch Business Solutions IT Support Specialist Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

4.0

Skill development

4.0

Work-Life balance

4.0

Salary & Benefits

4.0

Job Security

5.0

Company culture

5.0

Promotions/Appraisal

5.0

Work Satisfaction

Explore 1 Review and Rating
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