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Koch Business Solutions IT Support Specialist Interview Questions and Answers

Updated 4 Jan 2022

Koch Business Solutions IT Support Specialist Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How do you handle an irate customer when he has got no resolution for the issue
  • Ans. 

    Listen actively, empathize, apologize, and offer alternative solutions.

    • Listen to the customer's complaint without interrupting.

    • Empathize with the customer's frustration and apologize for the inconvenience.

    • Offer alternative solutions or escalate the issue to a higher authority if necessary.

    • Remain calm and professional throughout the interaction.

    • Follow up with the customer to ensure their issue has been resolved.

  • Answered by AI
  • Q2. It depends on how you answer it using your explanation and presentation skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is based on scenario based questions. You will be tested on how you handle things. Good luck.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Time and work , distance , percentage

Round 2 - Coding Test 

BFS , TREE , STACK , QUEUE

Round 3 - Technical 

(5 Questions)

  • Q1. Be strong in basics
  • Q2. How do you apply practical knowledge in your work?
  • Q3. Goal Towards this job
  • Q4. Short term and long term goals
  • Q5. Why do we want to hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and strong in basics
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. About basic linux Architecture
  • Q2. About linux storage
Round 2 - One-on-one 

(2 Questions)

  • Q1. About my current project
  • Q2. About shell scripting
Round 3 - HR 

(2 Questions)

  • Q1. About myself and my work experience
  • Q2. About relocation and shifts
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. I would like to develop a company what restrictions in company and the company management. Was the tell about it.. I tharole follow
  • Q2. What about the company
  • Q3. The Company was overall placements..
  • Q4. The company management was very good and excellent
Round 2 - Assignment 

What questions they will ask..

Round 3 - Group Discussion 

Who to develop the company profit and shares

Interview Preparation Tips

Interview preparation tips for other job seekers - This company was so good and mangement was very stretch..
But overall company was good ..
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Joins,subquery,
  • Q2. Linux commands and uses
  • Ans. 

    Linux commands are used to interact with the operating system, perform tasks, manage files, and more.

    • ls - list directory contents

    • cd - change directory

    • pwd - print working directory

    • cp - copy files

    • mv - move files

    • rm - remove files

    • grep - search for specific text in files

    • chmod - change file permissions

    • sudo - execute a command as the superuser

    • top - display system processes and resource usage

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. SQL coding on different types of examples
  • Ans. 

    SQL coding involves writing queries to retrieve, manipulate, and manage data in a database.

    • Use SELECT statement to retrieve data from a database

    • Use INSERT statement to add new data to a database

    • Use UPDATE statement to modify existing data in a database

    • Use DELETE statement to remove data from a database

    • Use JOIN statement to combine data from multiple tables

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What are the issues you are facing daily?
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is protocol, how many type of protocol.
  • Ans. 

    A protocol is a set of rules that governs the communication between devices in a network. There are several types of protocols.

    • A protocol defines the format, timing, sequencing, and error control of data transmission.

    • Protocols can be categorized into network protocols, transport protocols, and application protocols.

    • Examples of network protocols include IP (Internet Protocol), ICMP (Internet Control Message Protocol), a...

  • Answered by AI
Round 3 - Technical 

(5 Questions)

  • Q1. What is AD and Range ?
  • Ans. 

    AD stands for Active Directory, which is a directory service used in Windows environments. Range refers to a specific set of values or a span of numbers.

    • AD is a centralized database that stores information about network resources, such as users, computers, and groups.

    • It provides authentication and authorization services, allowing users to access resources based on their permissions.

    • AD uses a hierarchical structure with...

  • Answered by AI
  • Q2. What is OSI Model and How many Layers ?
  • Ans. 

    The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.

    • The OSI Model stands for Open Systems Interconnection Model.

    • It was developed by the International Organization for Standardization (ISO) in 1984.

    • The model helps in understanding how different network protocols and technologies interact.

    • It divides the network communication process into seven layers, each w...

  • Answered by AI
  • Q3. Which layers call to Heart of OSI ?
  • Ans. 

    The layers that call to the heart of OSI are the Transport layer and the Application layer.

    • The Transport layer is responsible for the end-to-end delivery of data and ensures reliable communication between hosts.

    • The Application layer provides services directly to the end-user and includes protocols like HTTP, FTP, SMTP, etc.

    • These layers interact with the heart of the OSI model, which is the core of the network architect...

  • Answered by AI
  • Q4. Which protocol is having lowest AD Value ?
  • Ans. 

    The protocol with the lowest AD value is OSPF (Open Shortest Path First).

    • AD (Administrative Distance) is a value used by routers to determine the best path for forwarding packets.

    • Lower AD value indicates a more preferred route.

    • OSPF has an AD value of 110, which is lower than other routing protocols like RIP (120) and EIGRP (90).

  • Answered by AI
  • Q5. Which Protocols work with Application layers ?
  • Ans. 

    Protocols that work with Application layers include HTTP, FTP, SMTP, DNS, and SNMP.

    • HTTP (Hypertext Transfer Protocol) is used for web browsing and communication between web servers and clients.

    • FTP (File Transfer Protocol) is used for transferring files between a client and a server.

    • SMTP (Simple Mail Transfer Protocol) is used for sending and receiving email messages.

    • DNS (Domain Name System) is used for translating doma...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Sify Technologies Network Support Engineer interview:
  • CCNA
Interview preparation tips for other job seekers - Always try to improve yourself and take advice from successful pepole.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. System slowness issue, network issue,laptop hardware issue....
  • Q2. Outlook slowness issue

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic troubleshooting...

I applied via Newspaper Ad and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Hardware and Networking

Round 2 - Technical 

(1 Question)

  • Q1. BSOD troubleshooting and servers

Interview Preparation Tips

Interview preparation tips for other job seekers - I am good performed a interview for TATA

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is AD ,Tell me about iso layers,what is tcp/ip.
  • Ans. 

    AD is Active Directory, a directory service developed by Microsoft. ISO layers refer to the OSI model, and TCP/IP is a protocol suite.

    • Active Directory is a directory service used to manage resources in a network.

    • ISO layers refer to the Open Systems Interconnection model, which is a conceptual model used to describe network communication.

    • TCP/IP is a protocol suite used for communication between devices on a network.

    • TCP/...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Salary discussion,joining avail and previous emp details

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak bold and Attend interview with proper prepration

Skills evaluated in this interview

Koch Business Solutions Interview FAQs

How to prepare for Koch Business Solutions IT Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Koch Business Solutions. The most common topics and skills that interviewers at Koch Business Solutions expect are Asset Management, Automation, Business Solutions, Customer Service and IT Support.
What are the top questions asked in Koch Business Solutions IT Support Specialist interview?

Some of the top questions asked at the Koch Business Solutions IT Support Specialist interview -

  1. How do you handle an irate customer when he has got no resolution for the iss...read more
  2. It depends on how you answer it using your explanation and presentation skil...read more

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Koch Business Solutions IT Support Specialist Salary
based on 5 salaries
₹8.5 L/yr - ₹11 L/yr
57% more than the average IT Support Specialist Salary in India
View more details

Koch Business Solutions IT Support Specialist Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

4.0

Salary

4.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

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