Karnataka Antibiotics & Pharmaceuticals Quality Assurance Officer Interview Questions and Answers

SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.

• SLAs are agreements between a service provider and a customer that define the level of service expected.

• KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.

• In my current role, applicable SLAs may include response time to customer inquiries, r...read more

Different types of SLAs or KPIs applicable for a Call center MICC team

• Average Speed of Answer (ASA)

• First Call Resolution (FCR)

• Service Level Agreement (SLA)

• Customer Satisfaction Score (CSAT)

• Abandonment Rate

• Average Handle Time (AHT)

I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.

• Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.

• They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.

• Audits can be financial audits, operational audits, compliance audits, or in...read more

I typically start my day by reviewing my schedule and prioritizing tasks. My daily work routine involves delegating tasks, providing guidance to team members, and ensuring operations run smoothly.

• Review schedule and prioritize tasks

• Delegate tasks to team members

• Provide guidance and support to team members

• Ensure operations run smoothly and efficiently

Handled grievances related to scheduling conflicts, performance issues, and interpersonal conflicts.

• Resolved scheduling conflicts by adjusting shifts and responsibilities

• Addressed performance issues through coaching and performance improvement plans

• Mediated interpersonal conflicts between team members to improve communication and collaboration

I am excited about this role as it aligns with my career goals and allows me to leverage my skills in a dynamic environment.

• I am passionate about leadership and team development, as demonstrated by my previous role where I successfully led a team to exceed targets.

• This position offers the opportunity to work on strategic projects, similar to my experience in managing a successful product launch.

• I admire the company's c...read more

In two years, I envision myself as a skilled leader, contributing to team success and driving impactful projects within the organization.

• I aim to enhance my leadership skills by taking on more responsibilities and leading projects that align with company goals.

• I plan to pursue professional development opportunities, such as workshops and certifications, to stay updated in my field.

• I see myself mentoring new team member...read more

The plan for the team focuses on collaboration, skill development, and achieving strategic goals to enhance performance and productivity.

• Foster a collaborative environment by implementing regular team meetings and brainstorming sessions to encourage idea sharing.

• Set clear, measurable goals for each team member, such as increasing project completion rates by 20% over the next quarter.

• Invest in professional development t...read more

Addressing underperformance requires empathy, clear communication, and a structured approach to support improvement.

• Assess the situation: Observe the employee's work and identify specific areas of underperformance.

• Initiate a private conversation: Approach the employee in a non-confrontational manner to discuss your observations.

• Listen actively: Allow the employee to share their perspective and any challenges they may b...read more

Sampling of blend sample involves following a specific procedure to ensure accuracy and representativeness.

• Ensure the blend is homogenized before sampling

• Use a sampling thief or probe to collect samples from multiple locations

• Follow a predetermined sampling plan to ensure randomness

• Record all sampling details including location, time, and quantity

• Transfer samples to appropriate containers for testing

In process testing of tablets involves conducting tests at various stages of production to ensure quality and consistency.

• In process testing includes checks on raw materials, formulation, and physical characteristics of tablets.

• Tests may include weight variation, hardness, disintegration, and dissolution tests.

• Results are compared to predefined specifications to determine if the tablets meet quality standards.

• Any devia...read more

Hardness refers to the resistance of a material to deformation, while compaction force is the force applied to compact a material.

• Hardness is a measure of how resistant a material is to scratching or indentation.

• Compaction force is the force applied to compress or compact a material, such as in soil compaction.

• Hardness is typically measured using tests like Rockwell or Vickers hardness tests.

• Compaction force is often m...read more

Sampling procedure involves selecting a representative portion of a larger group for testing or analysis.

• Identify the population or group to be sampled

• Determine the sampling method (random, stratified, etc.)

• Select the sample size based on statistical considerations

• Collect the samples using appropriate techniques

• Ensure proper labeling and documentation of samples

• Transport samples to the testing facility in a timely mann