Kamai Elevators Head of Service Operations Interview Questions and Answers

Q1. Education background
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Q2. Professional background
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Q1. Explain customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.

• Good customer ser...read more
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Q2. Describe your professional experience in details
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Q3. How do you help customers in your previous process?
Ans. 
I assist customers by providing timely and accurate information, resolving issues efficiently, and ensuring their overall satisfaction.
• Providing prompt responses to customer inquiries

• Resolving customer issues effectively and efficiently

• Ensuring customer satisfaction through personalized service

• Offering solutions to meet customer needs and preferences
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Q1. 1. What is experience 2. Ask for market knowledge
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Q2. 1. How to proceed to develop market
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To develop market, research target audience, analyze competition, create marketing strategies, and establish strong customer relationships.
• Conduct market research to identify target audience and their needs

• Analyze competition to identify unique selling points

• Create marketing strategies that align with company goals and target audience

• Establish strong customer relationships through excellent customer service and engagem...read more
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From profit and loss and percentage

Based on the client demands and real-time concept and current affairs.