Kaleris Customer Service Associate Interview Questions and Answers

BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

• BPOs can handle a variety of processes such as customer service, technical support, and data entry.

• Companies outsource to BPOs to save costs and improve efficiency.

• BPOs are often located in countries with lower labor costs, such as India and the Philippines.

• BPOs may operate onshore, nearshore...read more

Handling irate customers requires active listening, empathy, and problem-solving skills.

• Remain calm and professional

• Listen actively and empathize with the customer's frustration

• Apologize for the issue and take ownership of finding a solution

• Offer options for resolution and follow through on commitments

• Document the interaction for future reference

• Examples: offering a refund, providing a discount on future purchases, or ...read more

Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.

• Remain calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Find a solution that satisfies the customer

• Follow up with the customer to ensure satisfaction