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Jio Platforms Customer Service Associate Interview Questions and Answers

Updated 22 Dec 2023

Jio Platforms Customer Service Associate Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is your passion

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Process related questions
  • Q2. Explain your whole career experience

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good, all prices related questions are asked. Give decent hike on your current package, hiring process does take some time

I applied via Referral and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why i have select for this job. Give me a one reason.
  • Q2. Tell about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't panic, answer like a friendly manner, keep self confident.

Interview Questionnaire 

1 Question

  • Q1. Normal questions like 1)my self and about previous job related

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic questions
  • Q2. What is your goal
  • Q3. What is you ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to Crack. Communication skills are very much important.

I applied via Walk-in and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Interview with team leader
  • Q2. About previous work experiences
Round 3 - One-on-one 

(1 Question)

  • Q1. Current job roles explained and process details

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to work with it depends on management they are very supportive and always concerned about employees

Interview Questionnaire 

4 Questions

  • Q1. What is ost and pst in Outlook, what is distribution list and mailbox, how to create new data file in Outlook, how to fix bsod issue in windows OS, what is bios and key to enter in bios, what is office 36...
  • Ans. 

    Questions related to Outlook, Windows OS, and Office 365.

    • OST and PST are file formats used by Outlook to store data.

    • Distribution list is a group of email addresses used for sending emails to multiple recipients.

    • Mailbox is a storage location for emails and other data in Outlook.

    • To create a new data file in Outlook, go to File > New > Outlook Data File.

    • BSOD issue in Windows OS can be fixed by updating drivers or running ...

  • Answered by AI
  • Q2. Current knowledge of windows os and it's update will help
  • Q3. Depth knowledge about Outlook
  • Q4. Overview of office 365 and it's working will help in ops round
  • Ans. 

    Office 365 is a cloud-based subscription service that provides access to various Microsoft applications and services.

    • Office 365 includes applications like Word, Excel, PowerPoint, and Outlook, as well as cloud services like OneDrive and SharePoint.

    • Users can access Office 365 from anywhere with an internet connection and can collaborate on documents in real-time.

    • Office 365 also offers various security and compliance fea...

  • Answered by AI

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 3 rounds of interview happened. One is mostly decideble one that means 1 st one if ur able to clear then second one mostly roles and responsibilities and few basic questions like interview 1. 3 Rd round w...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident it's easy.

I applied via Referral and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your work experience?
  • Q2. Lots of technical question ranging from core principles to practical suggestions in my technology domain
  • Q3. Give example of how you tackled similar problem in previous job

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be prepared from core concepts to practical knowledge.
Interview in Publicis Sapient is very thorough, so preparing in advance will be beneficial.

I used to study Java concepts from book as well as websites daily to build my expertise over two months.
Also, if you have done any certification or can show any running project, it will be great.

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

GK questions, maths, communication skills.

Round 3 - HR 

(2 Questions)

  • Q1. General introduction,
  • Q2. Asking about health insurance.

Interview Preparation Tips

Topics to prepare for Optum Global Solutions Senior Associate interview:
  • Health Insurance
Interview preparation tips for other job seekers - For every new commers need to know about total health insurance knowledge.

Jio Platforms Interview FAQs

How many rounds are there in Jio Platforms Customer Service Associate interview?
Jio Platforms interview process usually has 2 rounds. The most common rounds in the Jio Platforms interview process are Resume Shortlist and Technical.

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Jio Platforms Customer Service Associate Interview Process

based on 1 interview

Interview experience

3
  
Average
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Jio Platforms Customer Service Associate Salary
based on 4 salaries
₹1.2 L/yr - ₹3 L/yr
24% less than the average Customer Service Associate Salary in India
View more details

Jio Platforms Customer Service Associate Reviews and Ratings

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1.0/5

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1.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

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