Jio Technical Support Executive Interview Questions and Answers

I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

• Listen attentively to the customer's issue

• Show empathy and understanding towards their situation

• Ask clarifying questions to gather more information

• Offer a solution or alternative options

• Ensure the customer is satisfied with the resolution

• Follow up to ensure the issue

To create a ticket with Remedy, follow these steps.

• Open Remedy application

• Click on 'Create Ticket' button

• Fill in the required fields such as summary, description, priority, etc.

• Click on 'Submit' button to create the ticket

• Note down the ticket number for future reference

Yes

• I have 3 years of experience working in the retail industry

• During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

• I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

• I am familiar with point-of-sale systems and have experience handling cash transactions

• I have received positive feedback from customers for my excell