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Jio Customer Relation Officer Interview Questions and Answers
Jio Customer Relation Officer Interview Experiences
1 interview found
Anonymous
I applied via AmbitionBox and was interviewed in Dec 2021. There was 1 interview round.
Interview Preparation Tips
- Today
- Public Relations
- Customer Relationship
Interview questions from similar companies
Selected
I applied via AmbitionBox and was interviewed in Apr 2024. There were 2 interview rounds.
Introduction In the works
Introduction in the family members to work experience
Interview Preparation Tips
- New Product Introduction
I applied via campus placement at Siva Sivani Institute of Management, Secunderabad and was interviewed before Apr 2023. There was 1 interview round.
(4 Questions)
- Q1. Why do want to work for our company
- Ans. I want to work in your company because to improve learn new more skills. And I want to show my skills how good I’m.
- Q2. What are your strength
- Ans. Being curious and eagerness to know new things
- Q3. Tell about your self
- Q4. I’m Pavithra. I’m from Hyderabad. I study degree bsc electrons. I’m good in helping someone how are in news
Usha Gurung
I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. You should have active Internet and laptop and head phone compulsory
- Q2. It’s all online interview
Test given you have to answer it correctly
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. About self and family background
- Q2. Document verification
- Q3. Background verification
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jun 2022. There was 1 interview round.
(2 Questions)
- Q1. 1- shortlist the CV, normal aptitude test of basic %age , English etc , then one to one round,
- Q2. 1- local area knowing , source of business , etc
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.
Reasoning, written email chat
(1 Question)
- Q1. How did you sepen your last weekend
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How is the main goal of building relation?
- Ans.
The main goal of building relation is to establish trust and loyalty with customers.
Building strong relationships leads to customer retention and repeat business.
It helps in gaining valuable feedback and insights from customers.
It creates a positive brand image and enhances customer satisfaction.
It increases the likelihood of customers recommending the company to others.
Effective communication and personalized interact
Interview Preparation Tips
Skills evaluated in this interview
I applied via Company Website and was interviewed before Nov 2021. There were 3 interview rounds.
The test include data interpretation,Reasoning and language skills.
(6 Questions)
- Q1. Face to Face interview with company HR
- Q2. Why we should Hire you for this position?
- Q3. Where you will see yourself after 5 years ?
- Q4. What about your other family members?
- Q5. How much salary you are expecting?
- Q6. Do you want to relocate ?
Interview Preparation Tips
I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.
Aptitue - Arthmetic progression
Geometric progression , general forumlas
(4 Questions)
- Q1. What is a customer service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
Good customer service can lead to custo
- Q2. How u will slove if customer irritate u?
- Ans.
I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.
Take a deep breath and remain calm
Listen actively to the customer's concerns
Empathize with the customer and apologize for any inconvenience
Try to find a solution to the customer's problem
If necessary, escalate the issue to a supervisor or manager
Follow up with the customer to ensure their satisfaction
- Q3. How can you improve dissatisfied customer?
- Ans.
To improve a dissatisfied customer, listen to their concerns, apologize for any inconvenience caused, offer a solution, and follow up to ensure satisfaction.
Listen actively to the customer's concerns and empathize with their situation.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer a solution that addresses the customer's concerns and meets their needs.
Follow up with the customer to e...
- Q4. How can u develop ur progress and relation with customer?
- Ans.
Developing progress and relations with customers requires active listening, effective communication, and timely follow-up.
Actively listen to customers' concerns and needs
Communicate effectively and empathetically
Provide timely follow-up and resolution to issues
Personalize interactions to build rapport
Continuously seek feedback to improve service
Offer additional value through promotions or loyalty programs
Interview Preparation Tips
- Customer Relationship
I should be involved in the process of sale , business development , recurting, marketing similar process in job . I should responsible for making calls , web chats and mails . I should be mange the external and internal communication with customer
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