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I applied via Hirect and was interviewed in Feb 2023. There were 2 interview rounds.
Metrics of customer satisfaction include Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score.
Net Promoter Score measures the likelihood of a customer recommending a product or service to others.
Customer Effort Score measures the ease of a customer's experience with a company.
Customer Satisfaction Score measures overall satisfaction with a product or service.
Other metrics may include response time
CSAT stands for Customer Satisfaction and DSAT stands for Dissatisfaction.
CSAT is a metric used to measure how satisfied customers are with a product or service.
DSAT is a metric used to measure how dissatisfied customers are with a product or service.
CSAT and DSAT scores are typically measured through surveys or feedback forms.
A high CSAT score indicates that customers are happy with the product or service, while a hig...
Stay calm and professional, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
Remain calm and professional, do not take the customer's behavior personally
Listen actively to the customer's concerns and complaints
Empathize with the customer's situation and feelings
Apologize for any inconvenience or frustration caused
Offer solutions to resolve the issue and meet the customer's needs
If neces...
I manage time and action calendar by prioritizing tasks, setting deadlines, and regularly reviewing progress.
Prioritize tasks based on urgency and importance
Set deadlines for each task to ensure timely completion
Regularly review progress and adjust schedule as needed
Use tools like Gantt charts or project management software to track tasks and deadlines
I appeared for an interview before Jul 2016.
posted on 17 Mar 2023
Normal aptitude questions they will ask
Program like palindrome, String reverse etc
Technical terms are words or phrases used in a specific field of study or industry that have a particular meaning.
Technical terms are used to communicate complex ideas and concepts in a concise manner.
They are often specific to a particular field or industry, such as programming or engineering.
Examples of technical terms include API, algorithm, database, and encryption.
It is important to understand technical terms in o...
I applied via Approached by Company and was interviewed in Nov 2022. There were 4 interview rounds.
Develop a UI screen with 10 fields on it.
posted on 22 Oct 2024
I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.
It was Very Easy and HR was Very Friendly Nature
OOOps stands for Out Of Order packets. It refers to packets that arrive at their destination out of sequence.
OOOps can occur in network communication when packets are sent out of order and arrive at the destination in a different order than they were sent.
This can lead to issues in data transmission and can cause delays in processing the information.
One way to handle OOOps is by using sequence numbers in packets to ens...
Exception handling is a mechanism to handle runtime errors and prevent program crashes.
It is a way to deal with unexpected errors or exceptional conditions in a program.
Exceptions can be caught and handled using try-catch blocks.
Common exceptions include NullPointerException, ArrayIndexOutOfBoundsException, and IOException.
Handling exceptions properly can improve the robustness and reliability of a software application
posted on 12 Feb 2025
I appeared for an interview in Aug 2024.
There was no aptitude test; we proceeded directly to coding questions.
Level 1, Level 2, and Level 3 questions of simple, medium, and hard difficulty.
I appeared for an interview before Feb 2024.
based on 1 interview
Interview experience
Project Coordinator
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salaries
| ₹2.4 L/yr - ₹3.6 L/yr |
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