Ivan Infotech - IT Outsourcing Company in India Technical Support Engineer Interview Questions and Answers

Q1. Basic SQL Questions were asked
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Q2. Questions were asked on AWS S3, EC2
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Q1. Tell me about your experience
Ans. 
I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
• Managed customer inquiries through phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Trained new team members on customer support processes

• Utilized CRM software to track customer interactions

• Implemented strategies to improve customer satisfaction ratings
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Q2. How do you manage if client escalated on you ?
Ans. 
Stay calm, listen actively, empathize, apologize if necessary, offer solutions, escalate if needed.
• Remain calm and composed

• Listen actively to understand the client's concerns

• Empathize with the client's situation

• Apologize if necessary, even if it's not your fault

• Offer solutions or alternatives to address the issue

• Escalate to a supervisor or higher authority if the situation requires it
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They generally ask over a small topic which we come across daily in our day-to-day life. They ask me ....Is 75% in colleges should be mandatory or not..??

Q1. They will ask questions only related to your resume.. whatever you have provided to them.
Ans. Must know the basic coding of SQL
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Q1. They will ask tricky questions..so be prepared. Don't blabber anything infront of them.
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Q1. Basic SQL Questions were asked
Add your answer
Q2. Questions were asked on AWS S3, EC2
Add your answer