ISS Facility Services Admin Executive Interview Questions and Answers

Q1. Operation manager asking for general question
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Q1. National head will asking your experience
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Q1. CS head directly conducting the interviews
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Q1. How many year of facility industry
Ans. 
I have 10 years of experience in the facility industry.
• I have worked in various roles within the facility industry for the past 10 years.

• My experience includes managing facility operations, overseeing maintenance projects, and implementing sustainability initiatives.

• I have a strong understanding of building codes, regulations, and best practices in facility management.

• I have successfully led teams to improve efficiency...read more
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Q2. Why you want move from other company
Ans. 
Seeking new challenges and opportunities for growth in a different environment.
• Looking for a new challenge to expand my skills and knowledge.

• Interested in exploring different industry sectors.

• Seeking better career advancement opportunities.

• Want to work in a company with a different company culture.

• Desire for a change in location or work-life balance.
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Q3. Basic and advanced knowledge known.
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Q4. Why you choose only facilities industry
Ans. 
I chose the facilities industry due to my passion for creating efficient and functional spaces.
• Passion for creating efficient and functional spaces

• Interest in optimizing operations and maintenance

• Enjoy working with diverse teams and projects
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Q5. Give the 2 any reasons to work only facilities.
Ans. 
Career growth and impact on organization are two key reasons to work in facilities.
• Opportunity for career advancement through gaining diverse experience in facility management.

• Ability to directly contribute to the success and efficiency of the organization through effective facility operations.

• Examples: Leading facility improvement projects, implementing cost-saving measures, optimizing space utilization.
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Q6. What is your long term and short term goal.
Ans. 
Short term goal is to increase efficiency by implementing new software. Long term goal is to expand operations to new markets.
• Short term goal: Implement new software to streamline processes

• Short term goal: Increase efficiency by 20% within the next year

• Long term goal: Expand operations to new markets within the next 5 years

• Long term goal: Increase market share by 30% in the next decade
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Q7. After 1 year where you can see yourself and after 10 years.
Ans. 
In 1 year, I see myself excelling in my current role and taking on more responsibilities. In 10 years, I envision myself in a leadership position within the company, driving strategic initiatives and mentoring others.
• Continuing to exceed performance expectations in my current role

• Taking on additional projects and responsibilities to further develop my skills

• Seeking opportunities for growth and advancement within the co...read more
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Q8. How many educated to cleaning employees in a Month.
Ans. 
The number of educated cleaning employees hired in a month varies depending on the organization's needs and budget.
• The number of educated cleaning employees hired in a month can range from 0 to several dozen, depending on the size of the facility and the level of cleanliness required.

• Some organizations may hire a few educated cleaning employees each month to maintain cleanliness, while others may hire a larger number f...read more
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Q9. What is your salary expectation.
Ans. 
My salary expectation is based on my experience, qualifications, and the responsibilities of the position.
• Consider my years of experience in the industry

• Take into account my relevant qualifications and certifications

• Factor in the responsibilities and duties outlined for the position

• Research industry standards and salary ranges for similar roles

• Open to negotiation based on benefits and growth opportunities
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Q1. How many year of experience
Ans. 
I have 5 years of experience in housekeeping supervision.
• I have worked as a Housekeeping Supervisor for 5 years.

• During my time as a Housekeeping Supervisor, I have successfully managed a team of 15 staff members.

• I have implemented new cleaning procedures and protocols to improve efficiency and cleanliness.

• I have trained new staff members on proper cleaning techniques and safety procedures.
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Q2. Basic knowledge of chemicals
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Q3. Basic knowledge of machinery
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Q4. How many manpower handle
Ans. 
The number of manpower handled depends on the size of the housekeeping department and the workload.
• The number of manpower handled can range from a few employees to a large team, depending on the size of the facility.

• It is important to have a sufficient number of staff to effectively manage the cleaning and maintenance tasks.

• Factors such as shift schedules, workload distribution, and employee turnover can also impact th...read more
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Q5. HR policies and compliance
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Q6. Reason of leaving the company
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a new environment to learn and develop skills

• Seeking better work-life balance

• Company restructuring or downsizing

• Relocation to a new area
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Q7. Short term goal and long term goal
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Q8. Rolls and responsibilities
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Q9. Ground staff briefing and how to teach them
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Q10. Paper works of housekeeping supervisor
Ans. 
The paper works of a housekeeping supervisor involve maintaining records, schedules, inventory, and communication with staff.
• Maintaining records of cleaning schedules and tasks

• Keeping track of inventory for cleaning supplies

• Communicating with housekeeping staff regarding assignments and updates

• Completing reports on room cleanliness and maintenance issues
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Q11. Salary expectation
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Q12. Knowledge of consumption and inventory
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Q13. Computer operating systems
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Q1. What is the breakdown of the call log for the uninterruptible power supply (UPS)?
Ans. 
The breakdown of the call log for the uninterruptible power supply (UPS) includes information on types of issues, frequency of calls, resolution times, and trends.
• Types of issues reported (e.g. power failure, battery replacement, system error)

• Frequency of calls for each type of issue

• Average resolution times for different issues

• Trends in call volume over time (e.g. increasing calls during peak usage periods)
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Q2. What facilities are provided for workers?
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Q1. Directly call received from client
Ans. 
Handle client calls professionally and efficiently to address their needs and concerns.
• Listen actively to the client's request or concern

• Ask clarifying questions to fully understand the issue

• Offer solutions or alternatives to resolve the issue

• Follow up with the client to ensure satisfaction
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Any topic discuss with group

General aptitude test

Q1. General HR questions
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Q1. Interviewed by CEO, HRM, CFO, GCEO
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Q1. General Technical interview
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Q1. Explain about HVAC, HRW, Ro plant
Ans. 
HVAC stands for Heating, Ventilation, and Air Conditioning. HRW stands for Hot and Cold Water. RO plant stands for Reverse Osmosis plant.
• HVAC is responsible for regulating temperature, humidity, and air quality in a building.

• HRW systems provide hot and cold water for various uses in a facility.

• RO plants use reverse osmosis technology to purify water by removing impurities and contaminants.

• All three systems are crucial ...read more
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Q2. What was the main challenges in my last organization?, and how did I managed it?
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Q1. Professional Strength Administration process Training Evaluation Etc
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