Institute of Language Management Team Leader-Quality Assurance/Quality Control Interview Questions and Answers

Implemented and monitored key result areas (KRAs) related to quality assurance in previous organization.

• Developed KRA metrics to measure quality performance

• Monitored and analyzed quality data to identify trends and areas for improvement

• Implemented process improvements based on KRA results

• Collaborated with cross-functional teams to ensure quality standards were met

• Regularly reported KRA results to management

Quality control focuses on identifying defects in products, while quality assurance focuses on preventing defects from occurring.

• Quality control involves inspecting products to identify defects and ensure they meet standards.

• Quality assurance involves implementing processes and procedures to prevent defects from occurring in the first place.

• Quality control is reactive, while quality assurance is proactive.

• Examples of q...read more

BQ management stands for Bug Quality management, which involves identifying, tracking, and resolving software bugs to ensure high quality products.

• BQ management involves identifying bugs in software products.

• It includes tracking the bugs through a system like Jira or Bugzilla.

• The bugs are prioritized based on severity and impact on the product.

• Quality Analysts work with developers to resolve the bugs and ensure high qu...read more

Statistical Process Control (SPC) is used to improve Business Quality (BQ).

• Use control charts to monitor and analyze process variation over time.

• Identify and eliminate special causes of variation to improve BQ.

• Implement process improvements based on SPC data analysis.

• Examples: X-bar and R charts, p-charts, c-charts.