Inorbit Mall CRM Executive Interview Questions and Answers

Q1. About the process you know
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Q2. Previous experience
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Q1. Experience and salary expectation
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Q1. How would you handle irate customer
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, escalate if necessary.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions or alternatives to address the issue

• If unable to resolve, escalate the matter to a supervisor or manager
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Q1. Roles and Responsibilities of your current role.
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Q2. Questions from resume and past experience.
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Q3. Major insights and recommendations that you have given in your previous job role.
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Q1. How do you summarize the data or aggregate data?
Ans. 
Data can be summarized by using statistical measures like mean, median, mode, and range.
• Use statistical measures like mean, median, mode, and range to summarize data.

• Aggregate data by grouping it based on certain criteria.

• Utilize visualization tools like charts and graphs to summarize and present data effectively.
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Q2. How would you present data to stakeholders?
Ans. 
I would present data to stakeholders in a clear and visually appealing manner to ensure understanding and engagement.
• Create visualizations such as charts, graphs, and tables to summarize key findings

• Use storytelling techniques to explain the data in a compelling way

• Provide context and insights to help stakeholders interpret the data accurately

• Tailor the presentation to the audience's level of expertise and interest

• Enco...read more
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Q3. Which metric would you choosebased on multiple scenarios?
Ans. 
I would choose the metric that aligns best with the specific goals and objectives of each scenario.
• Consider the specific goals and objectives of each scenario

• Choose a metric that directly measures progress towards those goals

• Ensure the metric is relevant, reliable, and actionable

• Examples: revenue growth for a sales scenario, customer satisfaction for a service scenario
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Q1. How would you analyse customer data?
Ans. 
I would analyze customer data by segmenting, profiling, and identifying patterns to understand behavior and preferences.
• Segment the data based on demographics, behavior, or purchase history

• Create customer profiles to understand their preferences and needs

• Identify patterns and trends in the data to make informed decisions

• Use data visualization tools to present findings clearly

• Utilize predictive analytics to forecast fut
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Q2. Explain some ways of customer profiling?
Ans. 
Customer profiling involves gathering and analyzing data to create detailed profiles of customers.
• Collecting demographic information such as age, gender, income, and location

• Analyzing purchasing behavior and preferences

• Segmenting customers based on their characteristics and behaviors

• Creating personas to represent different customer types

• Using data analytics tools to identify patterns and trends
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Q1. About education Family background Experience etc
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Good character and good behaviour

All everything possible

Q1. Inter and deplom
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Q2. English and Telugu
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Q3. I am interestedu joyalukkas jewellery
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Q4. No remarks and good store
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Q5. I like you joyalukkas jewellery
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Q6. I am interested joyalukkas jewellery
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Q7. Best store and best collections
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K.padma
Age 30
Kakinada

Q1. What are your salary expectations?
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Q1. Tell me about yourself, about joyalukkas thats it
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Q2. Campus selection in collage
Ans. 
Yes, I was selected through campus placement in my college.
• I was shortlisted based on my academic performance and communication skills.

• I went through multiple rounds of interviews and assessments.

• Finally, I was offered a job by a reputed company through campus placement.

• This experience helped me gain valuable insights into the recruitment process and the expectations of employers.
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