InKnowTech Technical Support Engineer Interview Questions, Process, and Tips for Experienced

Technical Support Engineers provide technical assistance and support to customers and businesses.

• Troubleshoot technical issues reported by customers

• Provide timely and accurate solutions to problems

• Document and track customer issues and resolutions

• Collaborate with other teams to resolve complex issues

• Train customers on product usage and troubleshooting techniques

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Example: Used in corporate environments to manage user accounts and permissions

Compliance refers to following rules, regulations, standards, or laws set by an organization or governing body.

• Compliance ensures that individuals or organizations adhere to specific guidelines or requirements.

• It can involve meeting industry standards, legal regulations, or internal policies.

• Non-compliance can result in penalties, fines, or legal action.

• Examples include GDPR compliance for data protection, HIPAA compli...read more

SSCM stands for System Center Configuration Manager, a software management suite. Configuration Manager is a tool for managing devices and applications in an organization.

• SSCM is an abbreviation for System Center Configuration Manager.

• It is a software management suite developed by Microsoft.

• Configuration Manager is used for managing devices, applications, and updates in an organization.

• It allows IT administrators to au...read more

gpupdate is a command-line tool used in Windows operating systems to force a group policy update on a local or remote computer.

• gpupdate is used to apply any changes made to group policies on a Windows computer without having to wait for the regular update interval.

• It can be run from the command prompt or PowerShell.

• For example, 'gpupdate /force' can be used to immediately update group policies on a computer.