InKnowTech Technical Support Engineer Interview Questions, Process, and Tips

They generally ask over a small topic which we come across daily in our day-to-day life. They ask me ....Is 75% in colleges should be mandatory or not..??

Q1. They will ask questions only related to your resume.. whatever you have provided to them.
Ans. Must know the basic coding of SQL
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Q1. They will ask tricky questions..so be prepared. Don't blabber anything infront of them.
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Q1. Basic SQL Questions were asked
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Q2. Questions were asked on AWS S3, EC2
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Q1. Basic computer knowledge questions
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Q1. Tell. Me about yourself
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Q2. What is Outlook
Ans. 
Outlook is a popular email client developed by Microsoft.
• Outlook is used for sending and receiving emails.

• It also includes features like calendar, task manager, contact manager, and note taking.

• Outlook can be accessed through desktop application, web browser, or mobile app.

• It supports integration with other Microsoft products like Office 365.

• Outlook allows users to organize emails into folders and set up rules for auto
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Q1. What is the difference between service request and incident
Ans. 
Service request is a formal request for help or information, while incident is an unplanned event that disrupts normal operation.
• Service request is a proactive request for assistance or information, often initiated by the user.

• Incident is a reactive event that causes a disruption in normal operations, such as a system outage or software malfunction.

• Service requests are typically routine and can be planned in advance, w...read more
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Q2. What is active directory and how does works.
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Supports single sign-on for users to access multiple resources with one login

• Uses Lightweight Directory Access Protocol (LDAP) for communication
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Q3. We should aware of windows active directory,DNS, DHCP, print server, file server, azure cloud, office 365.
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Q4. What is firewall and how does works.
Ans. 
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
• Acts as a barrier between a trusted internal network and untrusted external network

• Filters traffic based on rules set by the network administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall
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Q5. We should know about WSUS patch management or SCCM.
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Q1. What is my day to day works.
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Q2. Security related thing's
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Q1. What is my notice period and about my work culture.
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Q2. Salary discussion.
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They generally ask over a small topic which we come across daily in our day-to-day life. They ask me ....Is 75% in colleges should be mandatory or not..??

Q1. They will ask questions only related to your resume.. whatever you have provided to them.
Ans. Must know the basic coding of SQL
Answered Anonymously
Add your answer

Q1. They will ask tricky questions..so be prepared. Don't blabber anything infront of them.
Add your answer

Q1. Basic SQL Questions were asked
Add your answer
Q2. Questions were asked on AWS S3, EC2
Add your answer

Q1. Basic computer knowledge questions
Add your answer