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InKnowTech Service Desk Engineer Interview Questions and Answers

Updated 18 Oct 2023

InKnowTech Service Desk Engineer Interview Experiences

1 interview found

Service Desk Engineer Interview Questions & Answers

Anonymous

posted on 18 Oct 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Technical

(2 Questions)

Q1. What is a incident , service request and SLA timings for respective tickets

Ans.

An incident is an unplanned interruption to an IT service, a service request is a formal request for something to be provided, and SLA timings are agreed upon response and resolution times for tickets.

An incident is a disruption to normal service that needs to be resolved quickly to minimize impact on users, such as a server outage or software crash.
A service request is a formal request from a user for something to be ...

Answered by AI

Add your answer

Q2. Call handling scripts experiences and hands-on experience on ticket creation

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Top trending discussions

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Salary Discussions, Hike & Promotions

My current salary is 28 LPA and few companies like TCS and Capgemini have rejected me after all rounds because they think my salary is high. However I am not good with DSA to apply for good product based companies. I already resigned from my current company and relieved. I need your advice on if I should ask same 28 LPA or look for 10-20% hike?

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Interview questions from similar companies

IT Service Desk Analyst Interview Questions & Answers

JoulestoWatts Business Solutions

Anonymous

posted on 28 Jan 2022

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. About yourself?

Add your answer

Q2. Technical questions

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Q3. About education

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Interview Preparation Tips

Interview preparation tips for other job seekers - Calmly give all the answers don't hazi tate. If you did not get the question confirm one more time then answer

InKnowTech Interview FAQs

How many rounds are there in InKnowTech Service Desk Engineer interview?

InKnowTech interview process usually has 2 rounds. The most common rounds in the InKnowTech interview process are Resume Shortlist and Technical.

How to prepare for InKnowTech Service Desk Engineer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at InKnowTech. The most common topics and skills that interviewers at InKnowTech expect are Service Desk, Communication Skills, IT Helpdesk, IT Service Desk and Service desk management.

What are the top questions asked in InKnowTech Service Desk Engineer interview?

Some of the top questions asked at the InKnowTech Service Desk Engineer interview -

What is a incident , service request and SLA timings for respective tick...read more
Call handling scripts experiences and hands-on experience on ticket creat...read more

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InKnowTech Service Desk Engineer Salary

based on 17 salaries

₹2.5 L/yr - ₹2.8 L/yr

19% less than the average Service Desk Engineer Salary in India

View more details

InKnowTech Salaries in India

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