Infosys Consulting Technical Support Executive Interview Questions and Answers

Q1. What is the meaning of technical support
Ans. 
Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
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Q2. Why I'm choosing this field
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Q1. What is troubleshooting
Ans. 
Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
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Q2. Steps that involves during troubleshooting
Ans. 
Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
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Q1. Explain what are the aim of organisation
Ans. 
The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
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Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
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Q1. Ask about your projects and what language you have learn ( besic question )
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Q2. Are able to travel accros navi mumbai and mumbai region as per client location and shift are compulsary to follow
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Q1. Same quesiton regarding traveling and work in shift
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ARTIFICAIL INTELLIGENCE

BASED ON LOGICAL THINKING

Q1. Support L1,L2 Technical round AWS
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Q2. Salary
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Q1. What are the issues you are facing daily?
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Q1. What is the API
Ans. 
API stands for Application Programming Interface, which allows different software applications to communicate with each other.
• APIs define the methods and data formats that applications can use to request and exchange information.

• They allow developers to access the functionality of a system or service without needing to understand its internal workings.

• Examples of APIs include Google Maps API for integrating maps into a...read more
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Q1. About the coding and resume questions
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Q1. Bond and salary package
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Q1. What are your strength and weaknesses?
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