INDRAPRASTHA AUTOMOBILES Customer Service Advisor Interview Questions and Answers

To make an estimate for a damaged or accidental vehicle, assess the visible damage, inspect the affected parts, consider the cost of replacement or repair, and factor in labor and additional expenses.

• Assess the visible damage on the vehicle

• Inspect the affected parts thoroughly

• Consider the cost of replacement or repair for damaged parts

• Factor in the cost of labor and additional expenses

• Use industry-standard estimating s...read more

SCP stands for Service Check Point, which is a systematic process to ensure quality service delivery.

• SCP is a set of guidelines and checkpoints that service advisors follow to ensure customer satisfaction.

• It includes steps like greeting the customer, understanding their needs, providing accurate information, and resolving issues.

• SCP helps service advisors maintain consistency, efficiency, and professionalism in their i...read more

The process owner of appointment scheduling is typically the Service Manager or the Operations Manager.

• The process owner is responsible for overseeing the entire appointment scheduling process.

• They ensure that appointments are scheduled efficiently and effectively.

• They may also be responsible for managing the appointment scheduling software or system.

• The process owner collaborates with the service advisors and technici...read more

A vehicle identification number (VIN) typically consists of 17 characters.

• A VIN is a unique code assigned to each vehicle.

• It is used to identify the make, model, and year of a vehicle.

• The VIN can also provide information about the vehicle's country of origin, manufacturer, and other details.

• The characters in a VIN can include both letters and numbers.

• An example of a VIN is 1HGCM82633A123456.

There are several types of gearboxes, including manual, automatic, continuously variable, and dual-clutch.

• Manual gearbox: Requires the driver to manually shift gears using a clutch pedal.

• Automatic gearbox: Shifts gears automatically without the need for manual intervention.

• Continuously variable transmission (CVT): Provides an infinite number of gear ratios for smooth acceleration.

• Dual-clutch transmission (DCT): Utilize...read more

The base process of business involves identifying customer needs, creating products or services to meet those needs, and delivering them to customers.

• Identify customer needs and preferences

• Develop products or services to meet those needs

• Create a marketing and sales strategy

• Deliver the products or services to customers

• Provide customer support and after-sales service